When purchasing a new mattress, it's important to consider the warranty offered by the manufacturer. At Mattress Firm, we stand behind the quality of our products and offer a warranty on all our mattresses. This warranty serves as a guarantee to our customers that their mattress will be free from any manufacturing defects for a certain period of time. The length of the warranty may vary depending on the type and brand of the mattress, but rest assured that all Mattress Firm mattresses come with a warranty. This added protection will give you peace of mind and assurance that your investment is covered.What is the warranty on a Mattress Firm mattress?
The Mattress Firm warranty covers any defects in materials or workmanship that may arise during the specified warranty period. This includes sagging, indentations, and any other issues that may affect the performance of your mattress. In the event of a defect, we will repair or replace the mattress at no additional cost to you. It's important to note that the warranty only covers the mattress itself and not any additional accessories or products such as pillows, sheets, or mattress protectors. These items may have their own separate warranties, so be sure to check with the manufacturer for more information.What does the Mattress Firm warranty cover?
The length of the warranty may vary depending on the type and brand of the mattress. Typically, our mattresses come with a warranty ranging from 5 to 20 years. It's important to check the warranty information for the specific mattress you are interested in purchasing. The warranty period starts from the date of purchase and is non-transferable. This means that it only applies to the original purchaser of the mattress and cannot be transferred to another person.How long is the warranty on a Mattress Firm mattress?
In the rare event that you experience a defect covered by the warranty, our customer service team is here to help. Simply contact us and provide your proof of purchase, description of the issue, and any supporting photos. Our team will work with you to determine the best course of action to resolve the issue. If the defect is deemed to be covered under the warranty, we will arrange for a repair or replacement of the mattress. Depending on the warranty terms, there may be a prorated charge for the replacement or repair, so be sure to check the details of your specific warranty.What is the process for filing a warranty claim with Mattress Firm?
It's important to note that the warranty does not cover normal wear and tear, physical abuse, or damage caused by improper use or cleaning. Stains, burns, and cuts are also not covered by the warranty. Additionally, any damage caused by using the mattress with an improper foundation or base may also void the warranty. It's important to properly care for your mattress to ensure that it remains in good condition and covered by the warranty. Be sure to follow all care instructions provided by the manufacturer to avoid any potential issues.What is not covered under the Mattress Firm warranty?
The Mattress Firm warranty is non-transferable and applies only to the original purchaser of the mattress. This means that if you sell or give away the mattress, the warranty will no longer be valid for the new owner. However, if you purchase a new mattress from Mattress Firm and dispose of your old one, the warranty for the new mattress will be valid for the specified length of time from the date of purchase.Can I transfer my Mattress Firm warranty to a new owner?
Many mattresses come with a manufacturer's warranty and a Mattress Firm warranty. The manufacturer's warranty covers any defects in materials or workmanship, while the Mattress Firm warranty may provide additional coverage or protection for a longer period of time. At Mattress Firm, we strive to provide our customers with the best warranty coverage possible, so you can rest easy knowing your investment is protected.What is the difference between a manufacturer's warranty and a Mattress Firm warranty?
To register your Mattress Firm warranty, simply fill out the warranty registration form provided with your mattress or register online on our website. This will ensure that your warranty information is on file and easily accessible should you need to file a claim in the future. It's important to register your warranty within the specified time frame to ensure that it is valid. Be sure to keep a copy of your proof of purchase and warranty information in a safe place for future reference.How do I register my Mattress Firm warranty?
At Mattress Firm, we understand that purchasing a mattress is a big decision and we want our customers to be completely satisfied with their purchase. That's why we offer a 120-night sleep trial for our mattresses. If you are not satisfied with your mattress within this time frame, you can exchange it for a new one or receive a refund. However, please note that the sleep trial only applies to mattresses and does not include any accessories or products. Additionally, the mattress must be in good condition and free from any stains or damage to be eligible for the sleep trial.What is the return policy for a Mattress Firm mattress?
While our warranty covers a wide range of issues, there are a few exclusions that are important to note. These may include damage caused by using the mattress with an improper foundation or base, normal wear and tear, and damage caused by improper use or cleaning. It's important to properly care for your mattress and follow all care instructions provided by the manufacturer to ensure that your warranty remains valid.Are there any exclusions to the Mattress Firm warranty?