When it comes to purchasing a new mattress, it's important to know the return policy of the company you are buying from. At Box Drop Mattress, we strive to provide the best customer service and satisfaction, which is why we offer a comprehensive return policy for our customers.Box Drop Mattress Return Policy
If you are not completely satisfied with your Box Drop Mattress, our return process is simple and hassle-free. The first step is to contact our customer service team within the designated timeframe for returns, which is outlined in our return policy. They will guide you through the process and provide you with a return authorization number.Box Drop Mattress Return Process
We understand that sometimes a mattress may not meet your expectations, which is why we offer a refund for returns. To be eligible for a refund, the mattress must be in its original condition and packaging. Once we receive and inspect the returned mattress, we will issue a refund to your original form of payment.Box Drop Mattress Refund Policy
If you decide that the mattress you purchased is not the right fit for you, we also offer an exchange option. This allows you to choose a different mattress from our collection that better suits your needs. Our customer service team can assist you with the exchange process and provide you with a return authorization number.Box Drop Mattress Exchange Policy
At Box Drop Mattress, we stand behind the quality of our products and offer a warranty for our mattresses. Our mattresses come with a limited warranty that covers any manufacturing defects. If you encounter any issues with your mattress during the warranty period, our customer service team will be happy to assist you.Box Drop Mattress Warranty
We understand that life can get busy, which is why we provide a generous timeframe for returns. Our return policy allows for returns within 30 days of the delivery date. This gives you enough time to try out your new mattress and make sure it's the right fit for you.Box Drop Mattress Return Timeframe
We want to make the return process as easy as possible for our customers. That's why we offer free return shipping for all returns and exchanges. Our team will provide you with a prepaid shipping label to use when sending back your mattress.Box Drop Mattress Return Shipping
We value our customers and want to ensure they have a positive experience with us. That's why we do not charge any restocking fees for returns or exchanges. However, if the returned mattress is damaged or not in its original condition, a restocking fee may apply.Box Drop Mattress Return Fees
To be eligible for a return or exchange, the mattress must be in its original condition and packaging. This includes all tags and labels attached. Any stains, tears, or damage to the mattress will make it ineligible for a return or exchange. We also recommend keeping the original box and packaging in case you need to return or exchange your mattress.Box Drop Mattress Return Conditions
Before initiating a return or exchange, you must contact our customer service team and obtain a return authorization number. This number must be included on the return label and any correspondence related to the return. This helps us track and process your return or exchange efficiently.Box Drop Mattress Return Authorization