As a valued customer of Mattress Firm, you can rest assured knowing that your purchase is backed by a comprehensive warranty. Our warranty covers any manufacturing defects or faults that may arise with your mattress, giving you peace of mind and ensuring your investment is protected. But what exactly does the warranty cover and how do you make a claim? Let's take a closer look at Mattress Firm's warranty claim process.1. Understanding Mattress Firm's Warranty Claim Process
To be eligible for the warranty claim, it is important to register your mattress on the Mattress Firm website. This not only ensures that your purchase is documented, but it also allows us to provide you with the best possible service in the event of a claim. Registration is a simple process that only takes a few minutes, but it can save you a lot of hassle down the line. So, be sure to register your mattress as soon as you receive it.2. The Importance of Registering Your Mattress
As mentioned, Mattress Firm's warranty covers any manufacturing defects or faults that may arise with your mattress. This includes issues with the materials, workmanship, and structural integrity of the mattress. However, it is important to note that the warranty does not cover normal wear and tear, physical damage caused by misuse or accidents, or changes in mattress firmness preferences over time.3. What is Covered Under the Warranty?
If you believe your mattress has a manufacturing defect or fault, you can make a warranty claim by contacting our customer service team. They will guide you through the process and ask for any necessary documentation, such as your proof of purchase and photos of the issue. Once your claim has been approved, we will work with you to find the best solution, whether it be a repair or replacement of your mattress.4. How to Make a Warranty Claim
When making a warranty claim, it is essential to have your receipt or proof of purchase handy. This serves as proof that you are the original owner of the mattress and that it was purchased from Mattress Firm. If you have lost your receipt, you can contact our customer service team for assistance. However, we highly recommend keeping a copy of your receipt in a safe place for future reference.5. The Importance of Keeping Your Receipt
Mattress Firm's warranty covers your mattress for a specific period of time, depending on the model you purchased. The warranty period typically ranges from 5 to 20 years, with most mattresses having a 10-year warranty. It is important to note that the warranty period starts from the date of purchase, not the date of delivery or when you start using the mattress.6. Understanding the Warranty Period
In addition to manufacturing defects and faults, Mattress Firm's warranty also includes protection against stains and damage. We offer a variety of mattress protectors that can be purchased at the time of your mattress purchase or at a later date. These protectors not only keep your mattress clean and hygienic, but they also help to extend the life of your mattress and protect it from any accidental spills or damage.7. Protection Against Stains and Damage
To ensure your mattress stays in good condition and to avoid any potential warranty claims, it is important to properly maintain it. This includes regularly rotating and flipping your mattress, using a mattress protector, and avoiding jumping or standing on the mattress. By following these simple tips, you can prolong the life of your mattress and keep it in top condition for years to come.8. Tips for Maintaining Your Mattress
In addition to the coverage for manufacturing defects and stains/damage, Mattress Firm's warranty also provides you with a 120-night sleep trial and free delivery and setup for any warranty claims. This ensures that you are completely satisfied with your mattress purchase and that you receive the best service possible.9. Additional Benefits of the Mattress Firm Warranty
In conclusion, Mattress Firm's warranty offers you comprehensive coverage and peace of mind for your mattress purchase. By registering your mattress, understanding the warranty period and what is covered, and properly maintaining your mattress, you can rest easy knowing that your investment is protected. If you have any further questions about our warranty or need to make a claim, our customer service team is always here to help. So, sleep soundly and confidently with Mattress Firm's warranty.10. Rest Easy with Mattress Firm's Warranty