Serta 14 Ascela Gel Memory Foam Mattress Warranty: What You Need to Know
If you're in the market for a new mattress, you've probably come across the Serta 14 Ascela Gel Memory Foam Mattress. This popular mattress promises a comfortable and supportive night's sleep, with its gel-infused memory foam and multiple layers of foam. But before you make your purchase, it's important to understand the warranty that comes with this mattress. In this article, we'll break down all the details of the Serta 14 Ascela Gel Memory Foam Mattress warranty, so you can make an informed decision.
What is Covered in the Serta Ascela Gel Memory Foam Mattress Warranty?
The Serta Ascela Gel Memory Foam Mattress comes with a 10-year warranty. This means that for 10 years from the date of purchase, Serta will repair or replace your mattress if it is found to have a defect in materials or workmanship. However, it's important to note that this warranty only applies to the original purchaser of the mattress and is non-transferable.
The warranty covers defects such as sagging, indentations, and body impressions that are greater than 1 inch. It also covers any physical flaws in the mattress that cause the foam to split or crack, as well as any manufacturing defects in the cover, zipper, or stitching. This warranty is only valid if the mattress has been used and handled properly, and is used on a proper foundation with a supportive bed frame.
What is Not Covered in the Serta 14 Ascela Mattress Warranty?
While the Serta Ascela Gel Memory Foam Mattress warranty covers a wide range of defects, there are some things that are not covered. These include normal wear and tear, changes in the firmness or softness of the foam, and any damage caused by improper use or handling of the mattress. The warranty also does not cover any stains, burns, or cuts on the mattress. Additionally, the warranty does not cover any transportation or shipping costs for repairs or replacements.
How to Make a Warranty Claim for Your Serta Gel Memory Foam Mattress
If you believe your Serta Gel Memory Foam Mattress is covered under the warranty, the first step is to contact the retailer where you purchased the mattress. They will be able to guide you through the process of making a warranty claim. You will need to provide proof of purchase, such as your receipt or invoice, and a detailed description of the defect. You may also be required to provide photos of the defect.
The retailer will then work with Serta to determine if the defect is covered under the warranty. If it is, they will arrange for a repair or replacement of your mattress. However, it's important to note that any repairs or replacements are subject to availability and may not be an exact match to your original mattress. If the same model is no longer available, Serta reserves the right to substitute a mattress of equal or greater value.
Tips for Maintaining Your Serta Ascela Warranty
To ensure your Serta Ascela Gel Memory Foam Mattress warranty remains valid, it's important to properly maintain your mattress. This includes using a waterproof mattress protector to prevent any stains or spills from voiding the warranty. You should also rotate your mattress regularly to promote even wear and prevent sagging. Additionally, avoid using your mattress as a trampoline or jumping on it, as this can cause damage and void the warranty.
In Conclusion
The Serta 14 Ascela Gel Memory Foam Mattress comes with a comprehensive 10-year warranty, covering a wide range of defects. By understanding what is and isn't covered and properly maintaining your mattress, you can ensure that your warranty remains valid. So, go ahead and enjoy your new Serta mattress, knowing that you're covered in the event of any defects.
Understanding the Warranty of Serta 14 Ascela Gel Memory Foam Mattress
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What Is a Warranty?
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The Serta 14 Ascela Gel Memory Foam Mattress Warranty
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What Is Covered by the Warranty?
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How to Make a Warranty Claim
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Final Thoughts
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