If you have purchased a bonded leather sofa from Rooms To Go, you may have noticed that it is starting to peel. This can be frustrating and disappointing, especially considering the amount of money you spent on the piece of furniture. But you are not alone. Many customers have experienced the same issue and have raised their concerns to Rooms To Go. In this article, we will dive into the top 10 things you need to know about this common problem and what you can do about it.Rooms To Go Bonded Leather Sofa Peeling: What You Need to Know
Bonded leather is a material created by bonding leather scraps together with a polyurethane coating. While it may look and feel like real leather, it is not as durable. One of the most common complaints about bonded leather is that it tends to peel, especially in high-use areas such as the seat cushions and armrests. This can be due to the thin layer of polyurethane, which can easily crack and peel over time.1. Rooms To Go Bonded Leather Sofa Peeling: The Problem
If you notice your bonded leather sofa peeling, you may be wondering if it can be repaired. Unfortunately, there is no easy fix for this issue. The peeling cannot be reversed, and the only way to fix it is to replace the affected areas with new bonded leather. However, this can be costly and may not be worth it for an already damaged piece of furniture.2. Rooms To Go Bonded Leather Sofa Peeling: Repair Options
If you have purchased a bonded leather sofa from Rooms To Go, you may be wondering if the company will cover the cost of repairs or replacements. Unfortunately, Rooms To Go's warranty only covers defects in materials and workmanship for one year from the date of purchase. Since bonded leather peeling is not considered a defect, it is not covered under the warranty.3. Rooms To Go Bonded Leather Sofa Peeling: Warranty Coverage
Many customers have voiced their frustration and disappointment with Rooms To Go's bonded leather sofas peeling. In fact, there are numerous online forums and social media posts dedicated to discussing this issue. Many customers feel that they were misled by the company's claims of durable and high-quality furniture.4. Rooms To Go Bonded Leather Sofa Peeling: Complaints
In 2015, a class action lawsuit was filed against Rooms To Go regarding their bonded leather furniture peeling. The lawsuit claimed that the company was aware of the issue but failed to disclose it to customers. While the case was settled, it only offered a small refund to affected customers and did not require Rooms To Go to change their advertising or manufacturing practices.5. Rooms To Go Bonded Leather Sofa Peeling: Class Action Lawsuit
If you are considering purchasing a bonded leather sofa from Rooms To Go, it is important to read customer reviews. Many customers have shared their experiences with the peeling issue, which can help you make an informed decision. It is also recommended to look for reviews from customers who have had the sofa for longer periods to get a better understanding of its durability.6. Rooms To Go Bonded Leather Sofa Peeling: Customer Reviews
As mentioned earlier, replacing the bonded leather on your sofa can be quite costly. If you are considering this option, it is important to weigh the cost against the value of the sofa. In some cases, it may be more cost-effective to purchase a new sofa altogether.7. Rooms To Go Bonded Leather Sofa Peeling: Replacement Options
If your bonded leather sofa is peeling and you are not satisfied with the product, you may be wondering if you can get a refund from Rooms To Go. Unfortunately, the company's refund policy only allows for returns within 48 hours of delivery or pick-up. After that, refunds are not allowed. However, you can try contacting Rooms To Go's customer service to see if they can offer any assistance.8. Rooms To Go Bonded Leather Sofa Peeling: Refund Options
Many customers have reported a frustrating experience when trying to address their peeling bonded leather sofas with Rooms To Go's customer service. Some have even mentioned being met with resistance and denial of the issue. If you do choose to reach out to customer service, it is important to remain calm and polite while expressing your concerns.9. Rooms To Go Bonded Leather Sofa Peeling: Customer Service Experience