Are you considering purchasing a Purple mattress or pillow, but worried about the return policy? Rest assured, Purple has a customer-friendly return policy that makes it easy to try their products risk-free. If you're not satisfied with your purchase, you can return it within a certain time frame for a full refund or exchange. Let's dive into the details of the Purple mattress return policy and see why it's one of the best in the industry.1. Purple Mattress Return Policy
Along with their popular mattresses, Purple also offers a unique pillow that promises to provide the perfect balance of comfort and support. But what happens if the pillow doesn't meet your expectations? The Purple pillow return policy allows you to return it within 100 nights for a full refund or exchange. This gives you plenty of time to test out the pillow and decide if it's the right fit for you.2. Purple Pillow Return Policy
If you purchase both a Purple mattress and a Purple pillow, you can rest easy knowing that both products have the same return policy. This allows you to try out the full Purple sleep experience without any risk. Plus, if you decide to return both items, you can do so with one easy process.3. Purple Mattress and Pillow Return Policy
If you're not satisfied with your Purple mattress or pillow, you can receive a full refund for your purchase. This refund includes the cost of the product and any taxes or fees paid at the time of purchase. The refund will be issued back to the original form of payment within a certain time frame, depending on your bank or credit card company.4. Purple Mattress and Pillow Refund Policy
If you prefer to exchange your Purple mattress or pillow for a different size or model, you can easily do so within the return period. The exchange will be processed and shipped out once your original item has been received and inspected by Purple. There may be a price difference between the two products, but Purple will work with you to find a fair solution.5. Purple Mattress and Pillow Exchange Policy
Purple offers a 10-year warranty for their mattresses and a 1-year warranty for their pillows. This warranty covers any defects in materials or workmanship and gives you peace of mind knowing that your purchase is protected. If you encounter any issues with your Purple mattress or pillow, you can contact their customer service team for assistance.6. Purple Mattress and Pillow Warranty Policy
The Purple mattress and pillow come with a 100-night trial period, which starts from the day your items are delivered. This gives you over three months to try out the products and see if they meet your sleep needs. If you're not satisfied, you can initiate a return or exchange within this time frame.7. Purple Mattress and Pillow Trial Period
If you decide to return your Purple mattress or pillow, the process is simple and hassle-free. First, you'll need to contact Purple's customer service team to initiate the return. They will provide you with a prepaid return label and instructions on how to package your items for return. Once your items are received and inspected, your refund or exchange will be processed.8. Purple Mattress and Pillow Return Process
The good news is, you won't have to pay for return shipping if you decide to return your Purple mattress or pillow within the trial period. Purple covers the cost of return shipping, making it a risk-free purchase for customers. However, if you choose to return your items outside of the trial period, you may be responsible for the return shipping fees.9. Purple Mattress and Pillow Return Shipping
As mentioned, there are no return fees within the 100-night trial period. However, if you decide to return your items outside of this time frame, there may be a small restocking fee applied. This fee helps cover the cost of processing and inspecting the returned items. The exact fee amount may vary, so be sure to check with Purple's customer service team for more information.10. Purple Mattress and Pillow Return Fees