Best Of 61+ Beautiful Mattress Firm Warranty Coverage Voted By The Construction Association

Mattress Firm offers a comprehensive warranty coverage for their mattresses, ensuring customers have a stress-free and comfortable sleep experience. The warranty covers any manufacturing defects or faulty workmanship in the mattress materials or construction.

Some of the common issues covered under the warranty include sagging, broken coils, and visible indentations on the surface of the mattress. In some cases, the warranty also covers issues with the mattress foundation or box spring if purchased from Mattress Firm.

The length of Mattress Firm warranty depends on the specific model and type of mattress purchased. Generally, the warranty period ranges from 10 to 25 years, with some models offering a lifetime warranty.

It is important to note that the warranty coverage may vary for different parts of the mattress, such as the top layer, support layer, or the entire mattress. It is recommended to check the warranty details for your specific mattress before making a purchase.

If you encounter any issues with your mattress that are covered under the warranty, the first step is to contact Mattress Firm’s customer service. They will guide you through the process of filing a warranty claim.

Make sure to have your original purchase receipt and the warranty certificate handy when filing a claim. You may also be asked to provide photos or videos of the issue to support your claim.

Once your claim is processed and approved, Mattress Firm will arrange for a repair or replacement of the mattress, depending on the extent of the issue.

It is important to note that Mattress Firm warranty does not cover normal wear and tear, damage caused by misuse or improper care, or changes in the firmness level of the mattress. Stains, odors, and burns are also not covered under the warranty.

Additionally, the warranty does not cover any issues caused by improper handling or transportation of the mattress, such as tears or punctures.

If you are unsure of the warranty status of your Mattress Firm mattress, you can easily check it by contacting their customer service. They will be able to provide you with the details of your warranty, including the length of coverage and any specific terms and conditions.

You can also check the warranty status on your own by referring to the warranty certificate provided at the time of purchase. It is recommended to keep this certificate in a safe place for future reference.

In case your mattress needs to be replaced under the warranty, Mattress Firm will arrange for a pickup of the old mattress and delivery of the new one. You will not be charged for the exchange, as long as it is within the warranty period.

If the model you originally purchased is no longer available, Mattress Firm will provide you with a similar model of equal or greater value. However, if you choose to upgrade to a more expensive model, you will need to pay the price difference.

For those looking for an extended warranty for their Mattress Firm mattress, there is an option to purchase a protection plan. This plan can be purchased at the time of mattress purchase or within the first 30 days after purchase.

The protection plan offers additional coverage for accidental damage, stains, and normal wear and tear. It also extends the warranty period, providing customers with peace of mind and longer-lasting protection for their mattress.

The cost of Mattress Firm warranty varies depending on the model and type of mattress purchased. Generally, the cost is included in the price of the mattress, but it is always recommended to confirm with the salesperson at the time of purchase.

The cost of the extended protection plan also varies depending on the model and length of coverage chosen. However, it is a small price to pay for the added peace of mind and protection for your investment.

If you are not satisfied with your Mattress Firm mattress within the first 120 nights of purchase, you can return it for a full refund or exchange. However, the mattress must be in good condition and free from any stains, odors, or damages.

The return policy does not apply to mattresses that have been used for commercial purposes, or those that have been damaged due to misuse or improper care. The return policy is also not applicable to adjustable bases, pillows, or bedding accessories.

If you have any questions or concerns regarding your Mattress Firm warranty, you can contact their customer service through phone, email, or live chat. They also have a comprehensive FAQ section on their website that may provide answers to some of your questions.

It is recommended to have your warranty certificate and purchase receipt handy when contacting customer service for faster and more efficient assistance.