Mattress Firm is committed to providing their customers with a comfortable and satisfying sleep experience. However, we understand that sometimes a mattress may not meet your expectations. That's why we have a comprehensive return policy in place to ensure your satisfaction.Mattress Firm Return Policy
If you are not completely satisfied with your purchase, Mattress Firm offers a full refund within 120 nights of your delivery date. This allows you to test out your new mattress and make sure it is the right fit for you. If for any reason you are not happy with your purchase, you can return it for a full refund.Mattress Firm Refund Policy
At Mattress Firm, we want to make sure you are completely satisfied with your purchase. If you decide that your mattress is not the right fit for you, we offer a one-time exchange within 120 nights of your delivery date. This will allow you to find a mattress that better meets your comfort needs.Mattress Firm Exchange Policy
In addition to our return and exchange policies, Mattress Firm also offers a warranty on all of our mattresses. This warranty covers any manufacturing defects and will provide you with a replacement mattress if needed. Our warranties vary depending on the type of mattress you purchase, so be sure to check the specific terms and conditions for your mattress.Mattress Firm Warranty
If you decide to return your mattress, the process is simple and hassle-free. First, contact our customer service team to initiate the return process. They will provide you with a return authorization number and instructions on how to return your mattress.Mattress Firm Return Process
You have 120 nights from the date of delivery to initiate a return or exchange. This should give you ample time to test out your new mattress and make a decision. Once we receive your return, it will take 7-10 business days to process and issue a refund or exchange.Mattress Firm Return Timeframe
In order to process your return, your mattress must be in good condition and free from any stains, damages, or odors. Mattress Firm reserves the right to refuse returns that do not meet these requirements. Additionally, you will need to provide proof of purchase and the return authorization number.Mattress Firm Return Requirements
Mattress Firm does not charge any fees for returns or exchanges within the 120-night trial period. However, if you choose to return or exchange your mattress after the trial period, a $149 return fee will be deducted from your refund amount.Mattress Firm Return Fees
Mattress Firm has over 2,000 store locations nationwide, making it easy for you to return your mattress. You can also choose to return your mattress via mail, but please note that you will be responsible for the return shipping costs.Mattress Firm Return Locations
Before returning your mattress, you must obtain a return authorization number from our customer service team. This number will help us track your return and ensure a smooth process. Without a return authorization number, your return may be delayed or refused.Mattress Firm Return Authorization