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Mattress Firm Warranty: What You Need to Know

If you're in the market for a new mattress, chances are you've come across the option to purchase a warranty from Mattress Firm. But what exactly does this warranty cover and is it worth the additional cost? In this article, we'll break down everything you need to know about the Mattress Firm warranty so you can make an informed decision about your purchase.

Mattress Firm Warranty: What's Covered and What's Not

The Mattress Firm warranty covers manufacturing defects such as sagging, indentations, and loose or broken coils. However, it does not cover normal wear and tear, stains, or damage caused by improper use or care. It's important to read the fine print of the warranty to fully understand what is and isn't covered before making a purchase.

Mattress Firm Warranty: How to File a Claim

If you believe your mattress is experiencing a defect covered by the warranty, you can file a claim by contacting Mattress Firm's customer service team. They will walk you through the process and may ask for photos or other documentation to support your claim. Keep in mind that there may be a fee for the inspection of your mattress.

Mattress Firm Warranty: How to Get a Refund

If you're not satisfied with your mattress and it's within the return period, you may be eligible for a refund. However, keep in mind that the mattress must be in like-new condition and you may be responsible for shipping and handling fees.

Mattress Firm Warranty: How to Cancel Your Warranty

If you decide you no longer want or need the Mattress Firm warranty, you can cancel it within the first 30 days of purchase. After that, you may be able to cancel for a prorated refund, but this will depend on the terms and conditions of your specific warranty.

Mattress Firm Warranty: How to Transfer Your Warranty

If you sell your mattress to someone else, the warranty may be transferable. However, you will need to contact Mattress Firm to make sure the new owner is eligible for coverage. Keep in mind that there may be a fee for this transfer.

Mattress Firm Warranty: Frequently Asked Questions

Here are some common questions and answers about the Mattress Firm warranty:

Q: How long does the warranty last?

A: The length of the warranty will depend on the specific mattress you purchase. It can range from 1 to 10 years.

Q: Can I purchase a warranty for my existing Mattress Firm mattress?

A: No, the warranty must be purchased at the same time as the mattress.

Q: Does the warranty cover bed bugs?

A: No, bed bugs are not covered under the Mattress Firm warranty or any mattress warranty in general.

Mattress Firm Warranty: Terms and Conditions

It's important to read the terms and conditions of the Mattress Firm warranty carefully before making a purchase. This will outline the specific coverage and limitations of the warranty, as well as any fees or requirements for filing a claim or canceling the warranty.

Mattress Firm Warranty: How to Contact Customer Service

If you have any questions or concerns about your Mattress Firm warranty, you can contact their customer service team by phone or email. They also have a live chat feature on their website for quick assistance.

Mattress Firm Warranty: How to Extend Your Warranty

If you want to extend the coverage of your Mattress Firm warranty, you may be able to purchase an extended warranty. This will typically add on a few more years of coverage, but may come with an additional cost. Be sure to carefully consider if this is worth it for your specific mattress and needs.