Best Of 59+ Awe-inspiring Mattress Firm Return Policy Covid Voted By The Construction Association

As the world continues to navigate the challenges of the COVID-19 pandemic, many companies have had to adjust their policies and procedures to ensure the safety of their customers and employees. Mattress Firm, one of the leading mattress retailers in the United States, is no exception. If you find yourself needing to return a mattress during this time, here's what you need to know about Mattress Firm's return policy during COVID-19.

If you need to return a mattress to Mattress Firm during the pandemic, the process is still relatively simple. First, make sure you have your original receipt or order confirmation email. Then, contact Mattress Firm's customer service team to initiate the return process. You can reach them by phone, email, or through their online chat feature.

Mattress Firm's return policy during COVID-19 is still in line with their standard policy, which allows for returns within 120 days of purchase. However, there are a few additional measures in place to ensure the safety of both customers and employees.

One of the main changes to Mattress Firm's return policy during the pandemic is the extension of their return window. Instead of the usual 120 days, customers now have up to 180 days to initiate a return. This allows for more flexibility and understanding for those who may have been unable to return their mattress due to quarantine or other pandemic-related disruptions.

If you do decide to return your mattress to Mattress Firm during this time, there are a few things to keep in mind. First, all returned mattresses must be in good condition and free of any stains, damage, or odors. Mattress Firm also asks that customers return the mattress with all original tags and packaging materials.

Additionally, all returns will be subject to a 10% restocking fee. This fee helps cover the costs associated with sanitizing and preparing the returned mattress for resale.

As mentioned earlier, Mattress Firm's return policy during COVID-19 is still in line with their standard policy. However, there are a few things to note. First, the 180-day return window only applies to purchases made after June 15th, 2020. If you made a purchase before this date, the standard 120-day window still applies.

Additionally, if you made your purchase with a financing plan, the terms and conditions of that plan may still apply. It's important to check with Mattress Firm's customer service team for more information.

To initiate a return with Mattress Firm during the pandemic, you can contact their customer service team by phone, email, or online chat. Make sure you have your original receipt or order confirmation email handy, as well as the reason for your return. Once the return is authorized, you will be given instructions on how to proceed.

In addition to their 180-day return window, Mattress Firm is also offering customers more flexible options for returning their mattress. In some cases, they may allow for a contactless pickup of the mattress from your home. This helps limit potential exposure for both customers and employees.

If a contactless pickup is not available in your area, you may still be able to schedule a pickup from your local Mattress Firm store. However, it's important to note that some stores may have adjusted hours or may be temporarily closed due to the pandemic. Be sure to check with your local store for the most up-to-date information.

As a company, Mattress Firm has implemented several safety measures to help prevent the spread of COVID-19 during the return process. This includes regular cleaning and sanitizing of all returned products, as well as requiring employees to wear masks and practice social distancing.

Customers are also asked to wear a mask and practice social distancing when returning a mattress to a Mattress Firm store.

If you are able to schedule a contactless pickup for your mattress return, there are a few steps you can take to help make the process as smooth as possible. First, make sure the mattress is fully wrapped and sealed in plastic to protect it during transportation.

You should also ensure that the mattress is easily accessible for the pickup team. This may mean moving it to a designated area or clearing any obstacles in the way.