Best Collection Of 59+ Charming Mattress Firm Complaints Bbb You Won't Be Disappointed

One of the most common complaints about Mattress Firm on the Better Business Bureau website is poor customer service. Customers have reported long wait times, unhelpful staff, and difficulty resolving issues with their purchases. Many have also complained about unresponsive or unhelpful customer service representatives when trying to contact the company for assistance. This can lead to frustration and dissatisfaction with the overall buying experience.

Another major complaint from customers is related to delivery and set-up of their new mattress. Many have reported delays in delivery or receiving the wrong product. Others have had issues with the set-up process, such as incorrect assembly or damaged products upon arrival. This can be a major inconvenience for customers who are eagerly awaiting their new mattress, and can also result in additional expenses if they need to hire someone to fix any mistakes.

Some customers have expressed frustration with Mattress Firm's sales tactics, claiming that they were misled or pressured into making a purchase. This includes deceptive advertising, such as false discounts or promotions, as well as pushy salespeople who use high-pressure tactics to make a sale. This can leave customers feeling tricked or taken advantage of, and can also lead to buyer's remorse once they realize they may have paid more than they initially thought.

Many customers have also complained about the quality of the mattresses they have purchased from Mattress Firm. Some have reported issues with the durability of the product, such as sagging or indentations after only a short period of use. Others have found the mattresses to be uncomfortable or not as described. This can be a major disappointment for customers who have invested a significant amount of money in a new mattress.

Another common complaint is related to returns and exchanges. Some customers have had difficulty returning or exchanging their mattress, even within the designated trial period. This can be frustrating for those who are unhappy with their purchase and want to find a different option. Some customers have also reported hidden fees or restrictions when trying to return or exchange their mattress, which can make the process even more challenging.

Customers have also reported issues with warranty claims for their mattresses. Some have claimed that their warranty was not honored, while others have had difficulty getting a response from Mattress Firm when trying to make a claim. This can be especially frustrating for those who have spent a significant amount of money on a product and expect it to last for a certain amount of time.

Many customers have expressed frustration with the lack of communication from Mattress Firm. This includes not receiving updates on the status of their order or delivery, as well as difficulty getting in touch with customer service representatives. This lack of communication can leave customers feeling ignored and unheard, and can also make it challenging to resolve any issues with their purchase.

Some customers have also complained about hidden fees and charges when purchasing a mattress from Mattress Firm. This can include delivery fees, restocking fees, or other unexpected charges that were not disclosed at the time of purchase. This can leave customers feeling like they have been taken advantage of and can also result in a higher total cost than they initially expected.

Customers who have chosen to finance their mattress purchase through Mattress Firm have also reported issues. Some have found that they were charged incorrect amounts or interest rates, while others have had difficulty making changes to their financing plan. This can lead to confusion and frustration, especially for those who are trying to make payments on time and stay within their budget.

Lastly, many customers have expressed dissatisfaction with the lack of resolution for their complaints. Even after filing a complaint with the Better Business Bureau, some customers have not received a satisfactory resolution from Mattress Firm. This can leave customers feeling unheard and unvalued, and can also lead to negative reviews and word-of-mouth recommendations.

While Mattress Firm may offer a wide selection of mattresses and competitive pricing, it is clear that many customers have had negative experiences with the company. From poor customer service to issues with delivery and quality, there are several common complaints that have been reported on the Better Business Bureau website. It is important for potential customers to be aware of these issues and to carefully consider their options before making a purchase from Mattress Firm.