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Mattress Firm Call Center

Mattress Firm Call Center is known as one of the leading customer service centers in the Houston, TX area. With a team of dedicated customer service representatives, this call center provides exceptional support to customers of Mattress Firm, one of the largest mattress retailers in the United States.

Houston, TX

Located in the bustling city of Houston, TX, the Mattress Firm Call Center is a hub of activity and a vital part of the local economy. The center is conveniently located in a central area, making it easily accessible for both employees and customers.

Customer Service Representative

As a customer service representative at the Mattress Firm Call Center, you will play a crucial role in ensuring customer satisfaction. Your responsibilities will include answering incoming calls, addressing customer inquiries and concerns, and providing assistance with product and service related issues.

Sales Associate

Another important role at the Mattress Firm Call Center is that of a sales associate. In this position, you will be responsible for assisting customers in finding the perfect mattress for their needs and budget. You will also be expected to meet sales targets and contribute to the overall success of the call center.

Call Center Agent

As a call center agent, you will be the first point of contact for customers calling the Mattress Firm Call Center. Your role will involve answering calls, providing product information, and resolving customer issues in a timely and professional manner. Strong communication skills and a customer-centric approach are essential in this position.

Customer Care Specialist

The Mattress Firm Call Center also employs customer care specialists who are responsible for providing top-notch customer support to Mattress Firm customers. These specialists are trained to handle a wide range of customer inquiries, and are committed to ensuring every customer has a positive experience with the company.

Customer Support Representative

As a customer support representative, you will be responsible for assisting customers with any issues or concerns they may have regarding their mattress purchase. This may include scheduling deliveries, providing product information, and addressing any post-purchase issues. Strong problem-solving skills and a friendly demeanor are essential in this role.

Call Center Representative

The Mattress Firm Call Center is always looking for dedicated call center representatives to join their team. These individuals are responsible for handling a high volume of calls and providing exceptional customer service. A positive attitude, strong communication skills, and the ability to handle multiple tasks simultaneously are key in this role.

Customer Service Associate

At the Mattress Firm Call Center, customer service associates are the backbone of the customer service department. These individuals are responsible for managing customer accounts, answering inquiries, and ensuring customer satisfaction. Strong organizational skills and attention to detail are crucial for success in this role.

Customer Experience Specialist

The Mattress Firm Call Center prides itself on providing exceptional customer experiences, and customer experience specialists play a vital role in achieving this goal. These individuals are responsible for ensuring every customer interaction is positive and memorable, and for resolving any customer issues in a timely and efficient manner.

Customer Service Representative - Work From Home

In response to the current global pandemic, the Mattress Firm Call Center is now offering remote positions for customer service representatives. This allows individuals to work from the comfort of their own homes while still providing excellent customer service to Mattress Firm customers. Strong communication skills, a quiet work environment, and a reliable internet connection are necessary for this role.

In conclusion, the Mattress Firm Call Center in Houston, TX is a top-notch customer service center that provides exceptional support to Mattress Firm customers. With a variety of roles available, individuals with strong communication skills, a customer-centric approach, and a positive attitude can find a fulfilling and rewarding career at this call center.