To be eligible for a return, the product must be in its original condition and packaging. This includes all components such as the mattress, box spring, and any additional accessories that came with the purchase. The product must also be returned within the designated time frame, which varies depending on the type of product.1. Return Eligibility
Our return policy allows for a generous time frame for returns. Mattresses, foundations, and adjustable bases can be returned within 365 days, while accessories such as pillows and sheets can be returned within 120 days. This gives our customers ample time to try out their new mattress and ensure it meets their needs.2. Time Limit
A valid proof of purchase is required for all returns. This can be in the form of a receipt, invoice, or order confirmation. If the product was purchased online, the return can be initiated through our website and a return label will be provided.3. Proof of Purchase
Once the returned product is received and inspected, a refund will be issued in the original form of payment. If the purchase was made with a credit card, the refund will be credited back to the card. For cash or check purchases, a refund check will be issued.4. Refund Process
If the customer wishes to exchange their mattress for a different model or size, they can do so within the designated time frame. The exchange will be subject to any price differences and a new delivery fee may apply.5. Exchange Option
If the product is being returned due to a manufacturing defect or warranty issue, Denver Mattress will cover the delivery and pickup charges. However, if the return is due to personal preference or change of mind, the customer will be responsible for the delivery and pickup fees.6. Delivery and Pickup Charges
We understand that purchasing a mattress is a big investment and that comfort is subjective. That's why we offer a 365-day comfort guarantee on all our mattresses. If the customer is not satisfied with the comfort level, they can exchange it for a different model within the designated time frame.7. Mattress Comfort Guarantee
All our products come with a warranty that covers manufacturing defects and workmanship. The length of the warranty varies depending on the product, but all warranties are valid from the date of purchase.8. Warranty Coverage
Our return policy does have some limitations and exclusions. For example, the warranty does not cover normal wear and tear, damage caused by misuse or improper care, and unauthorized repairs or modifications. It's important to thoroughly read through the warranty information before making a return.9. Limitations and Exclusions
At Denver Mattress, we pride ourselves on providing exceptional customer service. If you have any questions or concerns about our return policy, our knowledgeable and friendly staff will be happy to assist you. We want to ensure that every customer is completely satisfied with their purchase and have a positive experience with us. In conclusion, Denver Mattress offers a comprehensive and customer-friendly return policy. We believe in the quality of our products and want to make sure that our customers are completely satisfied with their purchase. If you have any further questions about our return policy, please don't hesitate to contact us. We are dedicated to providing the best shopping experience for our customers and are always happy to help.10. Customer Service