Mattress Warehouse of York Queen Street offers a wide selection of high-quality mattresses at affordable prices. However, we understand that sometimes, a mattress may not be the perfect fit for your needs. That's why we have a comprehensive return policy in place to ensure that our customers are completely satisfied with their purchase.1. Understanding the Return Policy at Mattress Warehouse
At Mattress Warehouse, we believe in providing our customers with exceptional customer service. That's why we have a no-hassle return policy. If for any reason you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.2. Our No-Hassle Return Policy
In order to be eligible for a return, the mattress must be unused and in its original packaging. We also require a proof of purchase, such as a receipt or order confirmation. Additionally, we only accept returns for regular-priced mattresses.3. Return Eligibility
If you have a mattress that you would like to return, simply bring it to our store or contact our customer service team. We will provide you with a Return Authorization Number and guide you through the return process.4. Return Process
Unlike other retailers, Mattress Warehouse does not charge any restocking fees for returns. However, we do require that customers cover the cost of shipping for the return. If you are exchanging your mattress for a different model, we will cover the cost of shipping for the new mattress.5. Return Fees
If you have a warranty issue with your mattress, please contact our customer service team. We will work with you to resolve the issue and provide a replacement or repair, depending on the terms of your warranty.6. Warranty Returns
At Mattress Warehouse, we want to ensure that you are completely satisfied with your mattress purchase. That's why we offer a comfort guarantee for all of our mattresses. If you are not satisfied with the comfort of your mattress, we will work with you to exchange it for a different model.7. Our Comfort Guarantee
If you would like to exchange your mattress for a different model, simply follow the same process as a return. We will provide you with a Return Authorization Number and guide you through the exchange process. Please note that any price differences between the exchanged mattresses will be reflected in the final cost.8. Exchanges
If you choose to return your mattress for a refund, we will process the refund within 7-10 business days of receiving the returned mattress. The refund will be issued in the original form of payment.9. Refunds
At Mattress Warehouse, we value our customers and their satisfaction is our top priority. We stand by the quality of our products and are confident that you will be satisfied with your purchase. However, if for any reason you are not completely satisfied, our return policy is in place to provide you with peace of mind.10. Customer Satisfaction is Our Priority
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