If you're in the market for a new mattress, it's important to understand the warranty that comes with it. Serta, one of the most trusted names in the mattress industry, offers a comprehensive warranty on all of their products. This warranty provides peace of mind and ensures that your investment is protected for years to come. When purchasing a Serta mattress, you will receive a warranty card with your product. It's important to hold onto this card and register your warranty with Serta to activate it. This will allow you to take advantage of all the benefits and coverage included in the warranty. As with any warranty, there are certain terms and conditions that must be met in order for it to remain valid. It's important to familiarize yourself with these conditions to ensure that your warranty is not voided.1. Serta Mattress Warranty Information
As the largest mattress retailer in the United States, Mattress Firm also offers their own warranty policy for Serta mattresses purchased through their stores. This policy provides additional coverage and protection for your mattress. Under Mattress Firm's warranty policy, customers have the option to purchase an extended warranty for an additional cost. This extended warranty covers any defects in materials or workmanship and provides a one-time replacement of the mattress within the first 10 years of ownership. In addition, Mattress Firm also offers a 120-night comfort guarantee. This allows customers to exchange their Serta mattress for a different model if they are not satisfied with the comfort level. The mattress must be in good condition and free of any stains or damage for the exchange to be valid.2. Mattress Firm Warranty Policy
Serta offers several different warranty options, depending on the specific model of mattress you purchase. These warranties range from 10 to 20 years and cover different aspects of the mattress. The most common warranty offered by Serta is their 10-year non-prorated warranty. This means that if your mattress is found to have a defect in the first 10 years of ownership, Serta will repair or replace it free of charge. After 10 years, the warranty becomes prorated, meaning that you may have to pay a portion of the cost for a replacement. Some Serta mattresses also come with a 20-year warranty, which covers any defects in the mattress for the first 10 years and then becomes prorated for the remaining 10 years. It's important to note that these warranties do not cover normal wear and tear or damage caused by misuse or improper care of the mattress.3. Understanding Serta Mattress Warranties
In addition to the extended warranty offered by Mattress Firm, Serta also offers their own extended warranty options. These warranties can be purchased directly through Serta and provide additional coverage and protection for your mattress. Serta's extended warranties cover defects in materials and workmanship for up to 20 years, depending on the specific warranty purchased. They also provide a one-time replacement of the mattress within the first 10 years of ownership. If you're looking for extra peace of mind and protection for your investment, consider purchasing an extended warranty from Serta.4. Mattress Firm Extended Warranty Options
As mentioned earlier, it's important to register your Serta mattress warranty in order to activate it. This can be done either by filling out the warranty card that comes with your mattress or by registering online on Serta's website. When registering your warranty, you will need to provide proof of purchase and the serial number of your mattress. This information can typically be found on the law tag located on the side of the mattress. By registering your warranty, you will have access to Serta's customer service team and be able to take advantage of all the benefits and coverage included in the warranty.5. Serta Mattress Warranty Registration
If you need to file a warranty claim for your Serta mattress purchased at Mattress Firm, the process is fairly simple. You will need to provide proof of purchase and the law tag number, along with a detailed description of the issue with your mattress. Once the claim is filed, a representative from Mattress Firm will assess the issue and determine if the mattress is eligible for repair or replacement. If the claim is approved, a replacement mattress will be provided at no cost to you.6. Mattress Firm Warranty Claim Process
Serta's warranty covers any defects in materials or workmanship for the specified warranty period. This includes sagging or body impressions greater than 1.5 inches, as well as any physical flaw in the mattress that causes the materials to split or crack. However, it's important to note that the warranty does not cover normal wear and tear, damage caused by misuse or improper care, or changes in the mattress's firmness preferences.7. Serta Mattress Warranty Coverage
If you have any questions about the warranty policy for your Serta mattress purchased at Mattress Firm, their website provides a helpful FAQ section. Here, you can find answers to common questions about warranty coverage, claim processes, and more. You can also reach out to Mattress Firm's customer service team for any additional questions or concerns.8. Mattress Firm Warranty FAQs
While Serta's warranty provides comprehensive coverage for most issues with their mattresses, there are certain exclusions that are not covered. These include normal wear and tear, damage caused by improper use or care, and changes in the mattress's firmness preferences. It's important to read the warranty terms and conditions carefully to understand what is and is not covered under the warranty.9. Serta Mattress Warranty Exclusions
If you decide to sell or give away your Serta mattress, the warranty is transferable to the new owner. However, the new owner must have the original proof of purchase and serial number in order to take advantage of the warranty. It's also important to note that the warranty will only cover the new owner for the remaining warranty period. For example, if the mattress is 5 years into a 10-year warranty, the new owner will only be covered for the remaining 5 years. In conclusion, purchasing a Serta mattress from Mattress Firm comes with the assurance of a comprehensive warranty. By understanding the warranty information, registering your warranty, and following proper care instructions, you can ensure that your investment is protected for years to come.10. Mattress Firm Warranty Transfer Process