Explore 64+ Gorgeous Mattress Firm Return Policy After Delivery Most Outstanding In 2023

If you've recently purchased a mattress from Mattress Firm, you may be wondering about their return policy. After all, buying a mattress is a big investment and you want to make sure you're covered in case it doesn't work out. We've got you covered with all the information you need to know about Mattress Firm's return policy.

If you're not satisfied with your mattress from Mattress Firm, you can return it within a certain time frame. The process is fairly simple, but there are a few things you need to know. First, you must have the original receipt and the mattress must be in like-new condition. This means no stains, odors, or damage. If you've removed the law tag, you will not be able to return the mattress. You also must have the original packaging, as well as any accessories that came with the mattress.

When you return a mattress to Mattress Firm, you can expect to receive a refund or exchange. However, there are certain fees and charges that may apply, which we will discuss in more detail later. It's important to note that mattresses that are returned without the original packaging may be subject to a restocking fee.

If you've received your mattress and it's not quite what you were expecting, don't worry. Mattress Firm's return policy still applies. You have a certain time frame to initiate a return after delivery, which we will discuss in the next section. It's important to note that Mattress Firm does not offer returns or exchanges for mattresses that have been used for 60 days or longer.

Mattress Firm allows customers to return a mattress within 120 days of the original purchase. This is a generous time frame compared to other mattress retailers, which typically only offer a 30- or 90-day return period. It's important to note that the 120-day period begins on the date of delivery, not the date of purchase.

As mentioned earlier, there may be fees and charges associated with returning a mattress to Mattress Firm. These fees include a restocking fee for mattresses that are returned without the original packaging, as well as a pickup fee for mattresses that are being exchanged for a different model. There may also be a redelivery fee for exchanging a mattress that has already been delivered. It's important to carefully review these fees before initiating a return.

If you're not satisfied with your mattress and want to exchange it for a different model, Mattress Firm allows one exchange per purchase. Keep in mind that you may be subject to the pickup and redelivery fees mentioned earlier. If you choose to receive a refund instead, it will be issued in the original form of payment. However, if you paid with a check or cash, your refund will be issued by check and may take up to 10 business days to process.

In addition to their return policy, Mattress Firm also offers a mattress warranty. This warranty covers manufacturing defects and allows for a replacement of the mattress within a certain time frame. However, the warranty does not cover normal wear and tear, so it's important to properly care for your mattress to ensure it lasts as long as possible.

If you're ready to initiate a return, you can do so by contacting Mattress Firm's customer service team. They will provide you with instructions on how to return the mattress and any fees that may apply. It's important to note that you will be responsible for returning the mattress to the nearest Mattress Firm location or arranging for pickup.

To ensure a successful return, it's important to follow these tips: