As the world grapples with the COVID-19 pandemic, businesses across all industries are facing challenges and making adjustments to adapt to the new normal. Mattress Firm, one of the largest mattress retailers in the United States, has also been impacted by the coronavirus outbreak. Here's a closer look at how the company is responding. Mattress Firm's Response to COVID-19
The safety and well-being of its customers and employees is Mattress Firm's top priority during this time. The company has implemented strict safety measures in all of its stores, including regular cleaning and disinfection, providing hand sanitizer for customers, and enforcing social distancing guidelines. In addition, all employees are required to wear face masks and undergo daily health screenings. Mattress Firm's Safety Measures
As part of its response to COVID-19, Mattress Firm has temporarily closed some of its stores in areas heavily affected by the virus. These closures are in line with government regulations and recommendations to help slow the spread of the virus. However, the majority of Mattress Firm's stores remain open and continue to serve customers. Mattress Firm's Store Closures
With more people staying at home and prioritizing their health and wellness, the demand for mattresses and other sleep-related products has increased. Mattress Firm has seen a surge in online sales as more customers turn to the convenience and safety of online shopping. The company has ramped up its e-commerce capabilities to meet this growing demand. Mattress Firm's Online Sales Surge
Like many businesses, Mattress Firm has experienced financial challenges due to the pandemic. However, the company remains committed to providing essential sleep products to its customers and supporting its employees during this difficult time. Mattress Firm has also implemented cost-saving measures to help mitigate the financial impact of the pandemic. Mattress Firm's Financial Impact
Mattress Firm recognizes the hard work and dedication of its employees during this challenging time. The company has implemented various measures to support its employees, including paid leave for those who may be affected by COVID-19 and financial assistance for employees facing financial hardship. Mattress Firm's Employee Support
To ensure the safety of its customers, Mattress Firm has introduced contactless delivery options. This means that delivery personnel will not enter the customer's home and will instead leave the mattress at the doorstep or designated area. Customers can also choose to have their old mattress removed for a contactless fee. Mattress Firm's Contactless Delivery
Mattress Firm's commitment to safety extends beyond its stores to its warehouses and delivery vehicles. The company has implemented enhanced cleaning protocols to ensure that all products and surfaces are thoroughly sanitized. This includes regular disinfection of delivery vehicles and equipment. Mattress Firm's Cleaning Protocols
Mattress Firm understands that customers may have concerns about making a large purchase during this uncertain time. To ease these concerns, the company has extended its return policy to 120 days, giving customers more time to try out their new mattress and make sure it's the right fit. Mattress Firm's Return Policy
In addition to taking care of its customers and employees, Mattress Firm is also committed to supporting the communities where it operates. The company has donated mattresses and other sleep products to healthcare workers and first responders, as well as partnering with local organizations to provide essential items to those in need. In conclusion, Mattress Firm has taken swift and comprehensive measures to respond to the challenges brought on by the coronavirus pandemic. The company's commitment to safety, employee support, and community involvement showcases its dedication to serving its customers and making a positive impact during these difficult times. Mattress Firm's Community Support