Are you unsatisfied with your John Lewis mattress purchase? Don't worry, because John Lewis has a hassle-free returns policy in place for their mattresses. Here's everything you need to know about returning a John Lewis mattress.John Lewis Mattress Returns Policy
If you've decided to return your John Lewis mattress, the first step is to contact John Lewis customer service. You can do this by calling their customer service hotline or sending them an email. Make sure to have your order number and reason for return ready for a smoother process.How to Return a John Lewis Mattress
When returning a John Lewis mattress, you have two options: in-store return or home collection. If you choose the in-store return option, you can bring your mattress to any John Lewis store and they will process the return for you. If you opt for home collection, John Lewis will arrange for a courier to pick up the mattress from your home.John Lewis Mattress Return Options
John Lewis offers a generous 35-day return timeframe for their mattresses. This gives you enough time to try out the mattress and decide if it's the right fit for you. Keep in mind that the return timeframe starts from the day you receive the mattress, not the day you purchase it.John Lewis Mattress Return Timeframe
Before returning your John Lewis mattress, make sure it is still in its original condition. This means it should be unused and have all original packaging and tags attached. John Lewis reserves the right to refuse a return if the mattress is not in its original condition.John Lewis Mattress Return Conditions
Once you have contacted John Lewis and arranged for the return, you will need to pack the mattress back into its original packaging. John Lewis will provide you with a return label and return authorization to include with the package. Once the mattress is picked up or dropped off at the store, your return will be processed.John Lewis Mattress Return Process
If you choose to return your John Lewis mattress using the home collection option, you may be charged a collection fee. This fee will be deducted from your refund. If you opt for in-store return, there will be no additional fees.John Lewis Mattress Return Fees
If you are returning your John Lewis mattress by mail, the return address will be provided to you by John Lewis. Make sure to include the return label and return authorization in the package to avoid any delays in processing your return.John Lewis Mattress Return Address
The return label provided by John Lewis should be attached to the outside of the package. This label will have all the necessary information for the courier to pick up the package and deliver it back to John Lewis.John Lewis Mattress Return Label
The return authorization given by John Lewis should be included inside the package. This is to ensure that your return is properly processed and credited back to the original form of payment.John Lewis Mattress Return Authorization