If your Brookstone heated mattress pad is not turning on, the first thing you should check is the power source. Make sure that the plug is securely inserted into the outlet and that the outlet is functioning properly. If the outlet is controlled by a light switch, make sure the switch is turned on. If the outlet is connected to a power strip, check that the power strip is turned on and functioning correctly.1. Check the power source
The controller is the remote that allows you to adjust the settings on your heated mattress pad. If it is not properly connected, your mattress pad may not turn on. Check that the controller is securely plugged into the mattress pad and that all wires are properly connected. If the controller is loose or the wires are damaged, this could be the cause of the issue.2. Make sure the controller is properly connected
If you have confirmed that the power source and controller are properly connected, the next step is to check the outlet itself. Try plugging another electronic device into the same outlet to see if it is functioning properly. If the other device does not turn on, then the issue may be with the outlet. In this case, you may need to call an electrician to repair the outlet or find an alternative power source for your heated mattress pad.3. Check the outlet
If the controller is not responding or the display is not lighting up, try resetting it. This can be done by unplugging the controller from the mattress pad and plugging it back in. You may also want to remove the batteries and reinsert them to ensure a proper connection. If this does not work, move on to the next step.4. Reset the controller
If your Brookstone heated mattress pad uses batteries, they may need to be replaced. Check the battery compartment and replace the batteries if they are low or dead. Make sure to use the correct type and size of batteries as indicated in the user manual. If the batteries are not the issue, move on to the next step.5. Replace the batteries
Inspect the power cord and controller for any visible damage. Look for frayed wires, loose connections, or any other signs of wear and tear. If you notice any damage, do not attempt to use the heated mattress pad and contact Brookstone customer service for assistance.6. Check for any damage to the cord or controller
If none of the above steps have resolved the issue, it may be time to contact Brookstone customer service for assistance. They may be able to provide you with further troubleshooting tips or arrange for a replacement if your heated mattress pad is still under warranty.7. Contact Brookstone customer service for assistance
If you have access to another outlet, try plugging your heated mattress pad into that outlet to see if it turns on. If it does, then the issue may be with the original outlet. If not, move on to the next step.8. Try using a different outlet
Your Brookstone heated mattress pad should have come with a user manual that includes troubleshooting tips. Be sure to check the manual for any specific instructions or solutions for your particular model. You may also be able to find a digital version of the manual on Brookstone's website.9. Check the user manual for troubleshooting tips
If all else fails and your Brookstone heated mattress pad still will not turn on, it may be time to consider purchasing a new one. Over time, electronic devices can wear out and malfunction. It may be more cost-effective to invest in a new heated mattress pad rather than trying to fix an older one. Be sure to properly dispose of your old mattress pad according to local regulations. In conclusion, there are several steps you can take to troubleshoot and resolve the issue of your Brookstone heated mattress pad not turning on. By checking the power source, controller, outlet, and user manual, and contacting customer service if needed, you can hopefully get your heated mattress pad up and running again. If all else fails, consider purchasing a new one for a comfortable and cozy night's sleep.10. Consider purchasing a new heated mattress pad