Brooklyn Bedding is a well-known mattress company that offers high-quality and innovative products to its customers. Their Aurora mattress has gained a lot of attention and received numerous positive reviews for its exceptional features and comfort. However, like any other product, there have also been some complaints from customers. In this article, we will take a closer look at the top 10 common complaints about the Brooklyn Bedding Aurora mattress and how the company is addressing them.1. Brooklyn Bedding Aurora Mattress Reviews: Complaints and Praises
One of the most common complaints about the Brooklyn Bedding Aurora mattress is that it is too firm for some people's liking. While the mattress is designed to provide a medium-firm feel, it may not be suitable for those who prefer a softer mattress. This can lead to discomfort and restless sleep for some users. However, the company offers a solution to this issue by providing a free soft comfort topper that can be easily attached to the mattress to add extra cushioning.2. Common Complaints About Brooklyn Bedding Aurora Mattress
Another common complaint is that the Aurora mattress sleeps hot, especially for those who tend to get hot during the night. This is because the mattress is designed with a cooling technology that may not work for everyone. To address this issue, Brooklyn Bedding offers a cooling mattress protector that can be purchased separately and can help regulate the temperature and keep the mattress cool throughout the night.3. Brooklyn Bedding Aurora Mattress: Customer Complaints and Solutions
Some customers have also complained about the edge support of the Aurora mattress. While the mattress does have reinforced edges, they may not be as sturdy as some users would like. This can lead to a feeling of instability while sitting or sleeping on the edge of the mattress. To improve the edge support, the company offers a sturdier edge support system that can be added to the mattress for an additional cost.4. Aurora Mattress by Brooklyn Bedding: Common Complaints and How to Address Them
One of the top complaints about the Aurora mattress is the initial off-gassing smell that can be experienced when the mattress is first unpackaged. This is a common issue with most memory foam mattresses and is caused by the release of volatile organic compounds (VOCs). However, the smell typically dissipates within a few days, and the company recommends airing out the mattress before use to help reduce the smell.5. Brooklyn Bedding Aurora Mattress: Top Complaints and How to Avoid Them
While there have been some complaints about the Aurora mattress, it is important to note that the majority of customers have been satisfied with their purchase. The mattress has received numerous positive reviews for its comfort, support, and durability. Many customers have also praised the company's customer service for addressing any issues or concerns promptly and effectively.6. Real Customer Reviews: Brooklyn Bedding Aurora Mattress Complaints
Brooklyn Bedding is committed to providing the best possible sleep experience for its customers and values their feedback. That is why the company is constantly working to improve its products and address any common complaints. With their 120-night sleep trial and 10-year warranty, customers can have peace of mind knowing that their satisfaction is a top priority for the company.7. Brooklyn Bedding Aurora Mattress: Addressing Common Complaints and Improving Customer Satisfaction
Another common complaint about the Aurora mattress is that it may not be suitable for heavier individuals as it may not provide enough support. In response to this, Brooklyn Bedding has introduced a new mattress model, the Titan, which is designed specifically for heavier individuals and provides extra support and durability.8. Aurora Mattress by Brooklyn Bedding: Common Complaints and How the Company is Responding
The company is also working on improving the overall quality of their mattresses to address any complaints about sagging or indentations over time. They have introduced a new coil system in their mattresses to provide better support and durability, ensuring that the mattress maintains its shape and comfort for years to come.9. Brooklyn Bedding Aurora Mattress: Addressing Complaints and Improving Product Quality
Overall, while there have been some complaints about the Brooklyn Bedding Aurora mattress, the company has been actively addressing them and working towards providing the best possible sleep experience for their customers. With their innovative products and excellent customer service, Brooklyn Bedding continues to receive praise and positive reviews from satisfied customers.10. Real Customer Experiences: Brooklyn Bedding Aurora Mattress Complaints and Solutions