If you recently purchased a Purple Mattress and were excited to receive it, only to find out that it is the wrong size, you're not alone. Many customers have experienced this frustrating issue, leaving them wondering what steps to take next. In this article, we'll discuss the options available to you and how to fix the problem.1. Purple Mattress sent wrong size
First and foremost, don't panic. Mistakes happen, and the good news is that Purple Mattress has options to help resolve this issue. If you were sent a wrong size mattress, the first step is to contact their customer service team. You can do this via phone, email, or live chat on their website.2. How to fix wrong size Purple Mattress
When you reach out to Purple Mattress customer service, be sure to have your order number and details about the wrong size mattress on hand. Explain the situation and they will guide you through the next steps. The Purple team is known for their excellent customer service and will work with you to find a solution.3. Purple Mattress customer service for wrong size
If you are not able to find a suitable solution with the customer service team, the next option is to return the wrong size mattress. Purple has a 100-night trial period for all their mattresses, so if you are still within that time frame, you can return the mattress for a full refund or exchange for the correct size.4. Purple Mattress return policy for wrong size
If you choose to exchange the wrong size mattress for the correct one, Purple offers a hassle-free exchange process. They will pick up the wrong size mattress and deliver the correct one to your doorstep. Please note that the exchange process may take a few extra days, but it is worth it to have the right size mattress.5. Purple Mattress exchange for wrong size
In some cases, the wrong size mattress may be the result of a delivery error. If this is the case, Purple will take full responsibility and work with you to resolve the issue. They may offer a discount or other compensation for the inconvenience caused.6. Purple Mattress delivery error wrong size
If you are not satisfied with the customer service or resolution offered by Purple, you can file a complaint with their customer service team. They will take your feedback seriously and work to improve their processes for future customers.7. Purple Mattress wrong size complaint
If you choose to return the wrong size mattress, Purple will issue a full refund once they receive the mattress. This process may take a few weeks, but you can rest assured that you will receive your money back.8. Purple Mattress wrong size refund
In case the correct size mattress is not available, Purple may offer a replacement of equal value or a similar model. They will work with you to find a suitable solution and ensure that you are satisfied with your new mattress.9. Purple Mattress wrong size replacement
In rare cases, the wrong size mattress may be the result of a shipping mistake. If this is the case, Purple will take full responsibility and resolve the issue as quickly as possible. They may offer expedited shipping for the correct size mattress to make up for the inconvenience caused.10. Purple Mattress wrong size shipping mistake