Find 76+ Striking Purple Mattress Major Issues You Won't Be Disappointed

If you've been researching mattresses, chances are you've come across the Purple brand. Known for its unique grid-like design and promise of pressure relief, Purple mattresses have gained popularity in recent years. However, like any product, they are not without their flaws. In this article, we will discuss the top 10 major issues and complaints that customers have raised about Purple mattresses.

One of the most common issues that customers have with Purple mattresses is that they are too firm. While the grid-like design is supposed to provide a balance of support and pressure relief, some people find that it is too rigid and uncomfortable. Additionally, the Purple mattress has been known to have a strong off-gassing odor when first opened, which can be overwhelming for some users.

In 2018, Purple was involved in a lawsuit against a reviewer who posted a negative video about their mattress. The lawsuit was eventually dropped, but it raised concerns about the company's approach to customer criticism. Many customers were also unhappy with the company's response to the situation, leading to a loss of trust in the brand.

If you are experiencing issues with your Purple mattress, there are a few things you can try to improve your sleep experience. First, try adding a mattress topper to soften the surface. You can also rotate or flip the mattress to see if that improves its comfort level. If you are still not satisfied, Purple offers a 100-night trial period and free returns, so you can return the mattress and try a different brand.

While Purple offers a 10-year warranty on their mattresses, it is important to read the fine print. The warranty only covers manufacturing defects and does not include normal wear and tear or damage caused by misuse. Additionally, the warranty is only valid for the original purchaser and is non-transferable.

Aside from the common issues mentioned earlier, customers have also raised concerns about the durability of Purple mattresses. Some have reported that the grid-like design begins to sag or lose its support after a few months of use. Others have complained about the lack of edge support, making it difficult to sit or sleep near the edge of the mattress.

If you decide to return your Purple mattress, you can expect a hassle-free process. The company offers free returns within the 100-night trial period, and they will arrange for the mattress to be picked up from your home. However, keep in mind that the original shipping fees are non-refundable, and you may be responsible for return shipping fees depending on your location.

Another concern raised by customers is the materials used in Purple mattresses. The top layer of the mattress is made of a hyper-elastic polymer, which some people have reported as being too noisy. Others have also expressed concerns about the chemical smell of the material and its potential harm to health.

The durability of Purple mattresses has been a topic of debate among customers. While some have had their mattresses for several years with no issues, others have reported sagging and loss of support within the first year. The average lifespan of a Purple mattress seems to be around 5-7 years, which may not be ideal for those looking for a long-term investment.

The final major issue with Purple mattresses is the company's customer service. Many customers have reported difficulties in reaching a representative or receiving a timely response to their inquiries. Additionally, the company's response to negative reviews and criticism has caused concern among customers, leading to lower ratings and trust in the brand.

Overall, while Purple mattresses have their unique features and benefits, they also come with their share of issues and complaints. It's important to carefully consider all aspects and do thorough research before making a purchase decision. By being aware of these major issues, you can make a more informed decision and find the perfect mattress for your needs.