We want you to be completely satisfied with your purchase, which is why we offer a generous return window of 120 days. If you are not happy with your mattress for any reason, you can return it within this timeframe for a full refund or exchange.
1. Returns within 120 Days
To be eligible for a return, the mattress must be in its original condition and packaging. This means it should be clean, free of stains or damage, and have all the tags and labels attached.
2. Original Condition and Packaging
We require a proof of purchase for all returns and exchanges. This can be in the form of a receipt, invoice, or order confirmation email.
3. Proof of Purchase
All mattress returns and exchanges must be done in-store. We do not accept returns or exchanges through mail or online.
4. In-Store Returns Only
Unlike many other retailers, we do not charge any restocking fees for mattress returns. You will receive a full refund for the price paid for the mattress.
5. No Restocking Fees
If you purchased your mattress in-store, you can return it by bringing it back to the store along with the proof of purchase. Our friendly staff will guide you through the return process and assist you with an exchange or refund.
6. Return Process for In-Store Purchases
If you purchased your mattress online, you can return it by initiating a return request through your online account. Once the request is approved, you can pack the mattress in its original packaging and drop it off at any of our store locations.
7. Return Process for Online Purchases
If you purchased a mattress set (mattress and foundation), both items must be returned together for a refund or exchange. We do not accept returns or exchanges for individual items in a set.
8. Return Process for Mattress Sets
If you would like to exchange your mattress for a different size or model, you can do so by bringing it back to the store within 120 days of purchase. You will be responsible for any price difference and delivery fees, if applicable.
9. Exchange Policy
In addition to our return policy, we also offer a Mattress Comfort Guarantee for select brands. This allows you to exchange your mattress for a different comfort level within 120 days of purchase. Some restrictions may apply, so please check with our staff for more details.
10. Mattress Comfort Guarantee