If you've been thinking about purchasing a Purple mattress, chances are you've seen their infamous commercials. With a catchy jingle and quirky characters, it's hard not to remember their ads. But behind the marketing hype, are Purple mattresses really worth the investment? We've scoured the internet and compiled a list of the top 10 shocking complaints about the Purple mattress.
Purple Mattress Reviews: 10 Shocking Complaints You Need to Know
One of the main complaints about the Purple mattress is its lack of support for side sleepers. The unique grid technology of the mattress is designed to provide pressure relief, but it can cause discomfort for those who sleep on their side. Many customers have reported waking up with shoulder and hip pain after sleeping on the Purple mattress.
1. Uncomfortable for Side Sleepers
Another issue with the Purple mattress is its poor motion isolation. This means that if you share the bed with a partner, you may feel their movements throughout the night. This can be especially problematic for couples who have different sleep schedules or if one partner is a restless sleeper.
2. Poor Motion Isolation
While Purple mattresses come with a 10-year warranty, many customers have reported issues with durability. Some have noticed sagging and indentations in the mattress after just a few months of use. This can be frustrating for those who have made a significant investment in their mattress.
3. Lack of Durability
Like many memory foam mattresses, the Purple mattress has a strong off-gassing smell when first opened. While this may dissipate over time, it can be bothersome for those who are sensitive to smells. Some customers have reported having to air out their mattress for several days before being able to use it.
4. Strong Off-Gassing Smell
The Purple mattress has a unique feel that some customers have described as feeling like they're "stuck" in the mattress. This can make it difficult to move around on the bed, which can be frustrating for those who tend to change positions frequently in their sleep.
5. Hard to Move Around On
One of the biggest complaints about the Purple mattress is its high price tag. While the company offers financing options, the starting price for a queen-size mattress is over $1000. This can be a significant investment for many people, especially if the mattress doesn't live up to their expectations.
6. Expensive Price Tag
The Purple mattress is marketed as being suitable for all body types, but many customers have found it to be lacking in support for heavier individuals. This can lead to uncomfortable sinking and an overall lack of support for those who weigh more than the average person.
7. Not Supportive Enough for Heavier Individuals
The Purple mattress cover is not removable, making it difficult to clean. While the company suggests spot cleaning, this may not be enough for those who have spills or accidents on their mattress. This can be a major inconvenience for customers who value a clean and hygienic sleeping environment.
8. Difficult to Clean
Several customers have reported issues with Purple's customer service, particularly when it comes to returns and warranty claims. Some have had difficulty getting a response or resolution from the company, which can be frustrating when dealing with a major purchase like a mattress.
9. Poor Customer Service
The Purple mattress is made with a polymer grid that is intended to provide airflow and keep the mattress cool. However, many customers have found that it doesn't live up to its promise of keeping them cool throughout the night. This can be a major issue for those who tend to sleep hot and may result in uncomfortable nights of tossing and turning.
10. Not Suitable for Hot Sleepers