When it comes to purchasing a new mattress, the last thing you want to worry about is the possibility of needing to return it. However, at DreamCloud, we understand that sometimes things don't work out and returns are necessary. That's why we have a comprehensive returns and refunds policy in place to make the process as smooth and stress-free as possible for our customers. Our goal is to ensure that every customer is completely satisfied with their purchase, and we stand behind the quality and comfort of our DreamCloud luxury hybrid mattress. But in the rare case that you do need to return your mattress, we are here to help. DreamCloud Mattress Returns and Refunds Policy
Returning a DreamCloud luxury hybrid mattress is a simple and straightforward process. If you find that the mattress is not right for you within the first 365 nights of purchase, you can request a return by contacting our customer support team. They will guide you through the process and provide you with all the necessary information to initiate your return. We pride ourselves on our excellent customer service, and we strive to make the return process as hassle-free as possible for our customers. We want you to feel confident and comfortable with your purchase, and we will work with you to ensure that you are 100% satisfied. DreamCloud Mattress Return Process
We understand that returning a mattress can be a hassle, which is why we cover all shipping and handling fees for returns within the first 365 nights. We want to make sure that our customers are not burdened with any additional costs when returning their DreamCloud mattress. We also offer a full refund for the cost of the mattress, including any taxes or fees paid at the time of purchase. You can rest assured that you will not be out of pocket for any expenses related to your return. DreamCloud Mattress Return Shipping and Fees
We want to give our customers enough time to truly test out their DreamCloud luxury hybrid mattress and make sure it's the right fit for them. That's why we offer a 365-night trial period for returns. This gives you a full year to sleep on your mattress and decide if it's the perfect match for you. If you do decide to return your mattress, we ask that you initiate the return within the first 365 nights. This will allow us to process your return and issue your refund as quickly as possible. DreamCloud Mattress Return Timeframe
To initiate a return, we ask that you meet a few simple requirements. These include: DreamCloud Mattress Return Requirements
To ensure that your return is processed correctly and in a timely manner, we require that all returns are authorized by our customer support team. This helps us track the return and ensure that it is being handled properly. Once your return is authorized, our customer support team will provide you with all the necessary information and instructions to complete the return process. DreamCloud Mattress Return Authorization
We will provide you with a prepaid return label to ship your mattress back to us. This label must be used to ensure that your return is processed correctly and to avoid any additional fees. We also ask that you carefully package the mattress to protect it during transit. DreamCloud Mattress Return Label
The return address for DreamCloud mattresses is: DreamCloud Returns DreamCloud Mattress Return Address
1411 Broadway
25th Floor
New York, NY 10018
Once your return has been initiated, you can check the status of your return by contacting our customer support team. They will be able to provide you with updates and information on the progress of your return. DreamCloud Mattress Return Status
If you have any questions or concerns about our return policy or process, our customer support team is always available to assist you. You can reach them by phone at 1-888-256-2623 or by email at support@dreamcloudsleep.com . We are committed to ensuring that our customers are completely satisfied with their DreamCloud experience, and we will do everything we can to make sure you are happy with your purchase. DreamCloud Mattress Return Contact Information