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City Furniture Mattress Return Policy

At City Furniture, we understand that sometimes a mattress may not be the perfect fit for you. That's why we offer a flexible return policy to ensure your satisfaction with your purchase. Our goal is to make the return process as easy and stress-free as possible for our customers.

City Furniture Mattress Return Process

If you are not satisfied with your mattress, the first step is to contact our customer service team. They will guide you through the return process and provide you with all the necessary information and forms.

City Furniture Mattress Return Fees

We want to make sure that our customers are not burdened with excessive fees for returning a mattress. That's why we offer free returns within the first 30 days of purchase. After that, a small fee may apply.

City Furniture Mattress Return Timeframe

We understand that you may need some time to test out your new mattress and make a decision. That's why we offer a generous return timeframe of 30 days. This gives you plenty of time to determine if the mattress is right for you.

City Furniture Mattress Return Requirements

In order to be eligible for a return, your mattress must be in its original condition and packaging. We also require a proof of purchase, such as a receipt or order confirmation.

City Furniture Mattress Return Options

We offer two options for returning your mattress: in-store return or pick-up service. You can bring the mattress back to any of our store locations or we can arrange for a pick-up from your home.

City Furniture Mattress Return Instructions

If you choose to return your mattress in-store, simply bring it back to the location where you made the purchase. If you opt for pick-up service, our customer service team will coordinate with you to schedule a convenient time for the pick-up.

City Furniture Mattress Return Conditions

For a hassle-free return, please make sure that your mattress is in its original condition, including all components and packaging. We reserve the right to refuse a return if the mattress is damaged or not in its original condition.

City Furniture Mattress Return Authorization

Before initiating a return, please make sure to obtain a return authorization number from our customer service team. This number will help us track your return and ensure a smooth process.

City Furniture Mattress Return Shipping

If you choose our pick-up service, we will cover the shipping costs for the return. If you opt for an in-store return, you will be responsible for any shipping costs associated with returning the mattress.

At City Furniture, we want you to be completely satisfied with your purchase. Our dedicated customer service team is here to assist you with any questions or concerns you may have about our return policy. We strive to provide the best shopping experience for our customers, and we hope you will be happy with your purchase. Thank you for choosing City Furniture for your mattress needs!