The first thing to do is make sure your electric mattress pad is properly connected to a power source. Check that the plug is securely inserted into the outlet and that the cord is not damaged. If the cord or plug is damaged, do not use the mattress pad and contact customer service for assistance.Check the power source
Next, check your controller. Make sure it is turned on and that the display is showing a temperature setting. If the display is blank or not responding, the controller may be faulty. Try replacing the batteries and see if that resolves the issue. If not, it may be time to replace the controller.Check the controller
If your mattress pad is still not working, try plugging it into a different outlet. Sometimes, a faulty outlet can be the cause of the problem. If the mattress pad works in a different outlet, then the original outlet may need to be replaced or repaired.Check the outlet
If the controller and outlet are not the issue, then it may be a problem with the heating element of the mattress pad. Check for any visible damage such as tears or burns in the fabric. If there is damage, do not use the mattress pad and contact customer service for assistance.Check the heating element
If your controller has a reset button, try pressing it to see if that resolves the issue. This can help reset the settings and get the mattress pad working again. If there is no reset button, try unplugging the controller and then plugging it back in to see if that helps.Reset the controller
If none of the above steps work, it may be time to replace the controller. You can purchase a new controller from Sunbeam or contact customer service for assistance. Make sure to check the warranty before purchasing a new controller, as it may be covered under the warranty.Replace the controller
If you're comfortable with electronics, you can check the wiring of the mattress pad to see if there are any loose connections or damaged wires. If you're not comfortable doing this yourself, it is best to contact customer service for assistance.Check the wiring
If the heating element is the issue, you may need to replace it. This is a more advanced fix and may require the help of a professional. Contact customer service for assistance or consider purchasing a new mattress pad.Replace the heating element
If you've tried all of the above steps and your Sunbeam electric mattress pad is still not working, it is best to contact customer service for assistance. They will be able to help troubleshoot the issue and provide solutions or replacements if needed.Contact customer service
If your mattress pad is still under warranty, check the terms and conditions to see if the issue is covered. If it is, you may be able to get a replacement or have the mattress pad repaired for free. Make sure to keep your receipt and any warranty information for future reference. In conclusion, if your Sunbeam electric mattress pad is not working, these are the top 10 things to check and try to fix the problem. Remember to always follow safety precautions and do not attempt any repairs yourself if you are not comfortable or experienced. Contact customer service for assistance and always check the warranty for coverage. With these steps, you'll hopefully be able to get your electric mattress pad working again for a warm and comfortable night's sleep.Check the warranty