Sears Mattress Associates have a lot to say about their experience working at the company, and Glassdoor is a popular platform for them to share their thoughts. Many reviews mention the positive work environment, helpful management, and opportunities for growth and development. However, some reviewers also mention the high pressure sales tactics and long hours as potential downsides of the job. Overall, Glassdoor reviews give insight into the day-to-day experience of being a Sears Mattress Associate and can help potential employees determine if the role is a good fit for them.1. Glassdoor Reviews for Sears Mattress Associates
1. Glassdoor Reviews for Sears Mattress Associates
Another popular job review platform, Indeed, also has a wealth of information about working as a Sears Mattress Associate. Similar to Glassdoor, reviewers mention the supportive work culture and opportunities for advancement within the company. Some also point out the commission-based pay structure and the importance of meeting sales targets. Reading through Indeed reviews can give a well-rounded understanding of the role and its responsibilities.2. Indeed Reviews for Sears Mattress Associates
2. Indeed Reviews for Sears Mattress Associates
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For a first-hand account of what it's like to be a Sears Mattress Associate, check out blog posts written by current or former employees. These posts often detail the daily tasks and responsibilities of the job, as well as personal experiences and insights. They can provide a more personalized perspective on the role and give potential employees a better idea of what to expect.3. "A Day in the Life" blog post from a Sears Mattress Associate
3. "A Day in the Life" blog post from a Sears Mattress Associate
In the age of visual content, many individuals share their thoughts and experiences through video. A quick search on YouTube can bring up video reviews from Sears Mattress Associates, where they may showcase their workplace, demonstrate sales techniques, or talk about their favorite parts of the job. These videos can be a fun and informative way to learn more about the role.4. YouTube video review of being a Sears Mattress Associate
4. YouTube video review of being a Sears Mattress Associate
Reddit is known for its lively discussions and forums on various topics, and the working world is no exception. On subreddits dedicated to retail work, Sears Mattress Associates may share their experiences and offer advice to others in the industry. These threads can be a great source of information and can also provide a sense of community for those working in similar roles.5. Reddit thread discussing experiences as a Sears Mattress Associate
5. Reddit thread discussing experiences as a Sears Mattress Associate
LinkedIn is not just for networking and job searching, but it can also be a valuable tool for researching specific job roles. By searching for current or former Sears Mattress Associates on LinkedIn, you can see their job history and get a sense of their career progression within the company. This can give insight into the potential growth opportunities available for this role.6. LinkedIn profiles of current or former Sears Mattress Associates
6. LinkedIn profiles of current or former Sears Mattress Associates
Similar to Reddit, Quora is a platform where individuals can ask and answer questions on various topics. On Quora, you may find questions about working as a Sears Mattress Associate and answers from those with personal experience in the role. This can be a great resource for specific questions or concerns about the job.7. Quora answers about working as a Sears Mattress Associate
7. Quora answers about working as a Sears Mattress Associate
Aside from job reviews, Glassdoor also provides salary information for various positions, including Sears Mattress Associates. This can give a better understanding of the potential earning potential for the role, including any commission or bonus structures. It's important to note that salaries may vary depending on location and experience.8. Glassdoor salary information for Sears Mattress Associates
8. Glassdoor salary information for Sears Mattress Associates
For a more direct source of information, check out employee forums specifically for Sears employees. Here, you may find discussions about the role of a Mattress Associate, including tips and tricks for success, as well as any potential challenges. These forums can be a great way to connect with others in the same role and learn from their experiences.9. Sears employee forum discussing the role of a Mattress Associate
9. Sears employee forum discussing the role of a Mattress Associate
Lastly, don't underestimate the power of personal blog posts from current or former Sears Mattress Associates. These posts may offer a more in-depth analysis of the job, including the positives and negatives. They can also provide a more personal and relatable perspective on the role, which can be helpful in making a decision about whether or not to pursue this career path.10. Personal blog post about the pros and cons of being a Sears Mattress Associate
10. Personal blog post about the pros and cons of being a Sears Mattress Associate
The Importance of Customer Service as a Sears Mattress Associate
The Role of Customer Service in the Sales Process
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As a mattress associate at Sears, one of the most important aspects of my job is providing exceptional customer service. While selling mattresses may seem like a straightforward task, it is the customer service experience that truly sets us apart from other retailers. In fact, a study by
Forbes
found that
customer service
is the top
factor
that influences a customer's decision to purchase from a particular store. This is especially true in the furniture and mattress industry where customers are making a significant investment and want to feel confident in their decision.
Building Trust with Customers
As a Sears mattress associate, I strive to build trust with each and every customer that walks through our doors. This begins with actively listening to their needs and concerns and providing honest and transparent information about our products. By actively engaging with customers and addressing their specific concerns, I am able to
build a rapport
and establish a sense of trust. This trust is crucial in the sales process as it allows customers to feel confident in their purchase and ultimately leads to a more positive overall experience.
Going Above and Beyond
At Sears, we are committed to going above and beyond for our customers. This means not only providing exceptional customer service but also ensuring that our customers are completely satisfied with their purchase. This includes offering a
price match guarantee
and a
comfort guarantee
, where we will work with customers to find the perfect mattress for their needs and budget. By going the extra mile for our customers, we are able to establish long-lasting relationships and create a positive reputation for our store.
The Impact of Customer Service on Sales
The importance of customer service as a Sears mattress associate cannot be overstated. Not only does it lead to satisfied customers, but it also has a direct impact on sales. A study by
American Express
found that
86%
of customers are willing to pay more for a better customer service experience. This means that by providing exceptional customer service, we are not only increasing customer satisfaction but also potentially increasing sales.
In conclusion, as a Sears mattress associate, customer service is at the core of our sales process. By actively listening, building trust, and going above and beyond for our customers, we are able to create a positive and memorable experience that leads to customer satisfaction and potential sales. So the next time you visit a Sears store, remember that it's not just about buying a mattress, it's about the exceptional customer service experience that comes with it.
