At Sleep Essentials, we understand that choosing a mattress is a big decision and sometimes, it may not be the right fit for you. That's why we offer a comprehensive return policy to ensure your satisfaction with our products. If for any reason, you are not completely satisfied with your Sleep Essentials Mattress, you may return it within 100 nights from the date of delivery and receive a full refund. We believe in the quality of our products and want our customers to have peace of mind when making a purchase. Our return policy is just one of the many ways we strive to provide exceptional customer service.1. What is the return policy for Sleep Essentials Mattress?
Our return policy is straightforward and hassle-free. If you decide to return your Sleep Essentials Mattress, simply contact our customer service team within 100 nights of delivery and we will guide you through the process. We do require that your Sleep Essentials Mattress is in good condition with no stains, tears, or damage. Our team will inspect the mattress upon return to ensure it meets our return policy criteria.2. Sleep Essentials Mattress return policy
Once we have received and inspected your returned mattress, we will issue a full refund to your original form of payment. This process typically takes 5-7 business days to complete, depending on your financial institution. If you purchased your Sleep Essentials Mattress through a third-party retailer, please refer to their return policy for a refund.3. Sleep Essentials Mattress refund policy
To initiate a return, simply contact our customer service team via phone, email, or live chat. We will provide you with a return authorization number and instructions on how to prepare the mattress for return. Please note that the original packaging is not required for the return, but we do recommend keeping it in case you need to return the mattress in the future.4. How to return a Sleep Essentials Mattress
If you decide that you would like to exchange your Sleep Essentials Mattress for a different model or size, our return policy still applies. Simply initiate a return and place a new order for the desired mattress. We will process your refund once the returned mattress has been received and inspected.5. Sleep Essentials Mattress exchange policy
Once you have contacted our customer service team and received a return authorization number, you can ship the mattress back to us using a trackable shipping service. Once we have received and inspected the mattress, we will process your refund. Please note that you are responsible for the return shipping costs, unless there is a defect or damage with the mattress.6. Sleep Essentials Mattress return process
You have 100 nights from the date of delivery to initiate a return for your Sleep Essentials Mattress. This timeframe allows you to fully test out the mattress and ensure it is the right fit for you. If you are unsure about the mattress within this timeframe, please contact our customer service team for assistance.7. Sleep Essentials Mattress return timeframe
To be eligible for a return, your Sleep Essentials Mattress must be in good condition with no stains, tears, or damage. We understand that normal wear and tear may occur, but any excessive damage may void the return policy. Additionally, to ensure the health and safety of our customers, we cannot accept returns on used mattresses that are not in compliance with hygiene standards.8. Sleep Essentials Mattress return conditions
As mentioned, you are responsible for the return shipping costs unless there is a defect or damage with the mattress. We recommend using a trackable shipping service and keeping the tracking information for your records. If there is an issue with the mattress, please contact our customer service team for assistance with return shipping.9. Sleep Essentials Mattress return shipping
There are no additional fees associated with our return policy. We do not charge restocking fees or any other fees for returning your Sleep Essentials Mattress. The full purchase price will be refunded to your original form of payment.10. Sleep Essentials Mattress return fees