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REI Return Policy for Air Mattresses

When it comes to purchasing an air mattress, it’s important to know the return policy of the retailer you’re buying from. This is especially true for outdoor gear stores like REI, where returns and exchanges can be a bit more complicated. In this article, we’ll break down the top 10 things you need to know about the REI air mattress return policy.

REI Air Mattress Returns and Exchanges

REI offers a generous return and exchange policy for their air mattresses. Customers have the option to return or exchange their air mattress within 1 year of purchase for any reason. This includes if you simply changed your mind or if there is a defect with the product.

REI Air Mattress Warranty

In addition to their return and exchange policy, REI also offers a manufacturer’s warranty on their air mattresses. This warranty covers any defects in materials or workmanship for the lifetime of the product. If you experience any issues with your air mattress, simply bring it to your local REI store for a replacement or refund.

REI Air Mattress Refund Policy

When returning an air mattress to REI, you have the option to receive a full refund or an exchange for a different product. If you choose to receive a refund, it will be issued in the original form of payment. Keep in mind, if you purchased the air mattress with an REI gift card, you will receive store credit instead of a refund.

REI Air Mattress Exchange Policy

If you decide to exchange your air mattress for a different product, you can do so at any REI store or by calling their customer service line. Keep in mind, if the new product is of higher value, you will be responsible for paying the difference. If the new product is of lower value, you will receive store credit for the difference.

REI Air Mattress Return Timeframe

As mentioned earlier, REI allows returns and exchanges for air mattresses within 1 year of purchase. This timeframe is longer than their standard return policy for other products, which is only 90 days. This gives customers plenty of time to test out their air mattress and ensure they are fully satisfied with their purchase.

REI Air Mattress Return Shipping

If you are returning an air mattress by mail, REI offers free return shipping. Simply print out a pre-paid shipping label from their website and drop off the package at your local post office. If you are exchanging the air mattress, you will be responsible for paying the shipping costs for the new product to be sent to you.

REI Air Mattress Return Conditions

In order for your air mattress return to be accepted, it must be in new, unused condition. This means it cannot have been inflated or used for camping. It must also be returned with all original packaging and tags. If the air mattress is not in new condition, it may still be accepted for a return or exchange, but a restocking fee may be applied.

REI Air Mattress Return Process

If you need to return or exchange an air mattress, the process is simple. If you purchased the air mattress in-store, simply bring it to your local REI store with your receipt. If you purchased the air mattress online, you can either return it by mail or bring it to a store. To return by mail, print out a pre-paid shipping label from their website and drop off the package at your local post office. To return in-store, bring the air mattress, your receipt, and the credit or debit card you used for the purchase.

REI Air Mattress Return Exceptions

While REI has a very lenient return policy, there are a few exceptions when it comes to air mattresses. If the air mattress is damaged due to misuse or neglect, the return or exchange may be denied. This includes punctures or tears caused by sharp objects, improper storage, or failure to follow care instructions.