Mattress Firm offers a hassle-free and customer-friendly return policy to ensure that you are completely satisfied with your purchase. This policy applies to all mattresses purchased from Mattress Firm, including online purchases and in-store purchases.Mattress Firm Return Policy
At Mattress Firm, we understand that purchasing a mattress is a big decision and it can take some time to determine if the mattress is the right fit for you. That’s why we offer a 120-day return period, giving you plenty of time to try out your mattress and make sure it meets your needs.120 Day Mattress Return
We believe that a mattress should be comfortable for more than just the first few weeks. That’s why our return policy extends to 120 days, which is equivalent to 4 months. This allows you to truly test out the mattress and see if it provides the comfort and support you need for a good night’s sleep.Mattress Firm Return After 4 Months
Our 120-day return period is longer than many other mattress retailers, giving you the peace of mind that you have enough time to make a decision. We want you to feel confident in your purchase and have the opportunity to truly experience the mattress before making a commitment.Extended Mattress Return Period
Returning a mattress to Mattress Firm is a simple and straightforward process. If you are not satisfied with your purchase, simply contact our customer service team within the 120-day return period and they will guide you through the process.Mattress Firm Return Process
To return a mattress to Mattress Firm, you will need to contact our customer service team and provide your order number and reason for return. They will then schedule a pickup of the mattress and arrange for it to be picked up from your home. The return shipping is free for most areas.Returning a Mattress to Mattress Firm
At Mattress Firm, we want you to be completely satisfied with your mattress purchase. That’s why we offer a 120-day comfort guarantee. If you are not satisfied with the comfort level of your mattress, we will work with you to find a better fit.120 Day Comfort Guarantee
While our return policy covers most mattresses, there are a few exceptions. Mattresses that have been damaged, soiled, or abused are not eligible for return. Additionally, adjustable bases, pillows, and mattress protectors are final sale and cannot be returned.Mattress Firm Return Exceptions
For most areas, return shipping is free. However, if you live in a remote area, there may be a return shipping fee. Our customer service team will inform you of any fees before scheduling a pickup of the mattress.Mattress Firm Return Shipping
There are no fees for returning a mattress within the 120-day return period. However, if you decide to exchange your mattress for a different one, there may be an exchange fee. Our customer service team will provide you with more information on any fees associated with an exchange. Overall, Mattress Firm offers a generous and flexible return policy to ensure that you are completely satisfied with your purchase. With a 120-day return period and a simple return process, you can feel confident in your purchase and have the opportunity to truly experience the comfort of your new mattress. Mattress Firm Return Fees