Casper mattress has gained popularity in recent years for its innovative design and comfortable feel. However, with any product, there are bound to be complaints and concerns from consumers. In this article, we will take a closer look at the top 10 Casper mattress reviews and complaints to help you make an informed decision before purchasing.
1. Casper Mattress Reviews: 2021 Casper Mattress Complaints | Mattress Advisor
One of the main reasons people choose a Casper mattress is for its comfortable feel. Many reviews mention how the mattress conforms to their body and provides excellent support. However, some users have reported that the mattress is too firm for their liking and can cause discomfort, especially for side sleepers.
2. The Comfort Factor
While most users have praised the durability of the Casper mattress, there have been some complaints about the mattress losing its shape and support over time. Some customers have reported sagging in the middle of the mattress after just a few months of use, which can be a concern for those looking for a long-term investment.
3. Durability Concerns
The Casper mattress is made with memory foam, which is known to retain heat. While the company claims to have addressed this issue with their top layer of open-cell foam, some users still report feeling hot and uncomfortable during the night. If you are a hot sleeper, this may be a concern for you.
4. Heat Retention Issues
Like most memory foam mattresses, the Casper mattress may have a strong chemical smell when first opened. While this is normal and should dissipate within a few days, some users have reported the smell lingering for weeks. This can be a major turn-off for those with a sensitive sense of smell.
5. Unpleasant Smell
Many users have praised the support and comfort of the Casper mattress in the center, but there have been complaints about the lack of edge support. This can be a problem for couples who need a larger sleeping surface or for those who like to sit on the edge of the bed. The lack of edge support may make the mattress feel unstable and uncomfortable.
6. Edge Support
While the Casper mattress is advertised as being quiet, some users have reported hearing squeaking and creaking noises when moving around on the mattress. This can be a nuisance for light sleepers or those who share the bed with a partner.
7. Noise
While the Casper mattress comes with free shipping and a 100-night trial, there have been complaints about delayed shipping and delivery. Some customers have reported waiting weeks for their mattress to arrive, while others have had issues with damaged or missing parts upon delivery.
8. Shipping and Delivery Issues
While most users have had positive experiences with Casper's customer service, there have been some complaints about long wait times and unhelpful representatives. Some customers have also reported difficulty with returns and exchanges, which can be frustrating for those not satisfied with their purchase.
9. Customer Service
The Casper mattress comes at a higher price point compared to other memory foam mattresses on the market. While many users feel that the quality and comfort are worth the price, some have complained about the cost being too high for their budget.
In conclusion, the Casper mattress has received mostly positive reviews for its comfort and support. However, like any product, there are some concerns and complaints that should be taken into consideration before making a purchase. We recommend trying out the mattress for the full 100-night trial period to see if it is the right fit for you.
10. Price