When it comes to purchasing a new mattress, it's important to know the return policy in case it doesn't meet your expectations. With the rise in popularity of online mattress shopping, many companies offer a generous return window to ensure customer satisfaction. In this article, we will take a closer look at the return policy of one of the most popular online mattress brands - Purple Mattress.Purple Mattress Return Policy
The Purple Mattress return timeframe is one of the longest in the industry. Customers have up to 100 nights to try out their new mattress and decide if it's the right fit for them. This is more than double the average return window offered by other mattress companies, which is typically around 30-45 days.Purple Mattress Return Timeframe
If you decide to return your Purple Mattress within the 100-night trial period, the process is simple and hassle-free. All you need to do is contact Purple's customer service team and they will guide you through the return process. You will also need to provide proof of purchase and a photo of the mattress to show that it is in good condition.Purple Mattress Return Process
The 100-night return window starts from the date of delivery. This gives customers plenty of time to fully test out the mattress and make an informed decision. If you are not satisfied with the mattress at any point during this time, you can initiate the return process.Purple Mattress Return Window
The return period for Purple Mattress is 100 nights. This means that you have just over three months to try out the mattress and decide if it is the right fit for you. This extended return period is a testament to Purple's confidence in their product and commitment to customer satisfaction.Purple Mattress Return Period
In order to qualify for a return, the mattress must be in good condition with no stains, tears, or damage. Purple recommends using a waterproof mattress protector during the trial period to keep the mattress in pristine condition. If the mattress is found to be damaged, the return may be rejected.Purple Mattress Return Conditions
Purple offers free returns within the 48 contiguous United States. However, if you live in Alaska or Hawaii, you will be responsible for the return shipping fees. Additionally, if you received any free gifts with your purchase, these items must also be returned with the mattress in order to receive a full refund.Purple Mattress Return Fees
Purple will arrange for a local charity or recycling center to pick up the mattress from your home. This ensures that the mattress is properly disposed of and not contributing to landfill waste. The return shipping process is completely free for customers within the 48 contiguous United States.Purple Mattress Return Shipping
After contacting Purple's customer service team to initiate the return process, they will provide you with a return label that you can print at home and attach to the mattress. This label will be used by the charity or recycling center for pick up.Purple Mattress Return Label
Before initiating a return, it is important to get a return authorization from Purple's customer service team. This will ensure that your return is processed smoothly and you receive your refund in a timely manner. Failure to obtain a return authorization may result in delays or rejection of the return.Purple Mattress Return Authorization