When purchasing a new mattress, it's important to consider the warranty policy offered by the retailer. At Mattress Firm, we understand the importance of providing our customers with peace of mind and assurance that their investment is protected. That's why we offer a comprehensive warranty policy that covers a range of issues that may arise with your mattress. Read on to learn more about our warranty policy and how it can benefit you.Mattress Firm Warranty Policy
At Mattress Firm, we believe in transparency and want our customers to be fully informed about our warranty policy. Our warranty covers any defects in materials or workmanship for a specified period of time, depending on the type of mattress purchased. We also offer a comfort guarantee, allowing customers to exchange their mattress within a certain time frame if they are not satisfied with the level of comfort.Warranty Information | Mattress Firm
Our warranty policy covers a range of issues that may arise with your mattress, such as sagging, defects in the foam or coils, and broken or loose threads. We also offer a prorated warranty that allows for a partial refund or credit towards a new mattress if the issue occurs after the initial warranty period has ended.Mattress Firm Warranty Information
Our warranty policy covers both the mattress and the foundation, ensuring that your entire sleep system is protected. This means that if there is an issue with either component, we will work to resolve it for you. In addition, our warranty is transferable, so if you decide to sell or give away your mattress, the new owner will still be covered under the warranty.Mattress Firm Warranty Coverage
In the event that you experience an issue with your mattress, our warranty claim process is simple and easy. Simply contact our customer service team and provide them with your proof of purchase and details of the issue. We will work with you to resolve the issue as quickly as possible.Mattress Firm Warranty Claim
To ensure that you are fully covered under our warranty, we recommend registering your mattress with us. This allows us to keep track of your purchase and easily process any warranty claims in the future. Registration can be done online or in-store, and it only takes a few minutes.Mattress Firm Warranty Registration
As mentioned before, our warranty is transferable, meaning it can be transferred to a new owner if you decide to sell or give away your mattress. To transfer the warranty, simply contact our customer service team and provide them with the new owner's information. This will ensure that the new owner is covered under the remaining warranty period.Mattress Firm Warranty Transfer
While our warranty covers a range of issues, there are some exclusions that are not covered. These include normal wear and tear, damage caused by misuse or improper care, and stains or odors. It's important to follow the care instructions provided with your mattress to avoid any issues that may not be covered under the warranty.Mattress Firm Warranty Exclusions
The length of our warranty varies depending on the type of mattress purchased. Our standard mattresses come with a 10-year warranty, while our premium mattresses come with a 20-year warranty. This ensures that your investment is protected for many years to come.Mattress Firm Warranty Length
If you have any questions or concerns about our warranty policy, we have a FAQ section on our website that may provide you with the answers you're looking for. If you can't find the information you need, our customer service team is always happy to assist you. In summary, at Mattress Firm, we stand behind the quality of our products and want our customers to feel confident in their purchase. Our warranty policy is just one of the ways we strive to provide exceptional customer service and ensure that our customers are satisfied with their mattress. So rest easy knowing that your investment is protected with our comprehensive warranty policy.Mattress Firm Warranty FAQ