When it comes to purchasing a new mattress or massage chair, it's important to know the return policy in case you're not satisfied with your purchase. Mattress Firm is a popular retailer that offers a wide selection of mattresses and massage chairs, making it a convenient one-stop-shop for all your sleep and relaxation needs. However, like any other store, they have specific guidelines for returns and exchanges. In this article, we'll be focusing on the top 10 main points of Mattress Firm's return policy for massage chairs.Mattress Firm Return Policy: What You Need to Know
Mattress Firm's general return policy states that all purchases are eligible for a return within 120 days of the original purchase date. This applies to mattresses, accessories, and massage chairs. However, there are some exceptions to this rule, which we'll discuss later on in the article.1. Mattress Firm Return Policy
If you're specifically looking to return a massage chair, the same 120-day return policy applies. This means that you have a little over 3 months to try out the chair and decide if it's the right fit for you.2. Massage Chair Return Policy
For those who have purchased a massage chair from Mattress Firm, the return policy is the same as their general return policy. This means that you have the same amount of time to return the chair and receive a refund or exchange.3. Mattress Firm Massage Chair Return Policy
It's important to note that returns for massage chairs can only be made in-store. This means that you cannot ship the chair back to Mattress Firm for a return or exchange. You must physically go to a Mattress Firm store to initiate the return process.4. Mattress Firm Return Policy for Massage Chairs
When returning a massage chair at Mattress Firm, you must bring along all original packaging, manuals, and accessories. The massage chair must also be in like-new condition in order to be eligible for a return.5. Massage Chair Return Policy at Mattress Firm
If you purchased your massage chair in-store, you must return it to the same location. However, if you purchased your chair online, you can return it to any Mattress Firm store.6. Mattress Firm Return Policy for Massage Chair Purchases
As mentioned earlier, returns for massage chairs can only be made in-store. This means that if you purchased your chair online, you cannot return it by shipping it back to the store. You must physically go to a Mattress Firm store to initiate the return process.7. Massage Chair Return Policy at Mattress Firm Stores
The return process for massage chairs at Mattress Firm is fairly simple. You must bring the chair and all original packaging, manuals, and accessories to the store. A store associate will then inspect the chair to ensure it is in like-new condition. Once approved, you will receive a refund or exchange for the full purchase price.8. Mattress Firm Massage Chair Return Process
Unfortunately, Mattress Firm does not offer returns or exchanges for used massage chairs. This means that if you have used the chair for a significant amount of time, you cannot return it for a refund or exchange.9. Mattress Firm Return Policy for Used Massage Chairs