When purchasing a new mattress, it's important to consider the warranty that comes with it. At City Furniture, we understand the value of a good night's sleep and want to ensure that our customers are completely satisfied with their purchase. That's why we offer a comprehensive mattress warranty that covers a wide range of issues and concerns. Read on to learn more about our mattress warranty and what it entails.City Furniture Mattress Warranty Information
Our mattress warranty covers a variety of defects and issues that may arise with your mattress. This includes sagging or body impressions of over 1.5 inches, broken or loose coils, and structural defects. We also cover any issues with the seams, stitching, or materials used in the mattress construction. Additionally, our warranty protects against any manufacturing defects that may affect the performance or longevity of your mattress.City Furniture Mattress Warranty Coverage
Our mattress warranty is valid for a period of 10 years from the date of purchase. This warranty is non-transferable and only applies to the original purchaser of the mattress. To be eligible for warranty coverage, the mattress must be used with a proper foundation and must not be subject to any misuse or abuse. It's important to read and follow the care instructions for your mattress to ensure it remains in good condition throughout the warranty period.City Furniture Mattress Warranty Details
Our mattress warranty policy is designed to provide our customers with peace of mind and protect their investment in a quality mattress. In the event that your mattress is found to have a defect covered by the warranty, we will either repair or replace the mattress at our discretion. If a replacement is necessary, we will provide a mattress of equal or greater value. However, please note that this warranty does not cover normal wear and tear or comfort preferences.City Furniture Mattress Warranty Policy
If you believe your mattress is experiencing a defect covered by our warranty, you can file a warranty claim by contacting our customer service team. They will guide you through the process and may require photos or other evidence to support your claim. Once the claim is approved, we will work quickly to resolve the issue and ensure that you are satisfied with your mattress.City Furniture Mattress Warranty Claim
To ensure that your mattress warranty is valid, it's important to register your mattress with us within 30 days of purchase. This can be done easily through our website or by contacting our customer service team. By registering your mattress, you will have an official record of your purchase and warranty coverage, making it easier to file a claim if needed.City Furniture Mattress Warranty Registration
Our mattress warranty is valid for a period of 10 years from the date of purchase. This is a longer warranty period compared to many other mattress brands, demonstrating our commitment to providing high-quality and durable products to our customers. We stand behind the quality of our mattresses and want our customers to have the peace of mind that comes with a longer warranty period.City Furniture Mattress Warranty Length
As mentioned earlier, our mattress warranty is non-transferable and only applies to the original purchaser of the mattress. This means that if you sell or give away your mattress, the warranty will no longer be valid for the new owner. However, if you purchase a new mattress from City Furniture, the warranty will be transferred to the new mattress.City Furniture Mattress Warranty Transfer
While our mattress warranty covers a wide range of issues, there are some exclusions to be aware of. This includes damage caused by improper use, neglect, or abuse, as well as stains, burns, or odors. Our warranty also does not cover normal wear and tear, comfort preferences, or issues resulting from a mattress being used with an improper foundation. It's important to read the full warranty terms and conditions to fully understand what is and is not covered.City Furniture Mattress Warranty Exclusions
If you have any questions or concerns about our mattress warranty, we're here to help. Here are some commonly asked questions that may provide further clarification: Q: Can I purchase an extended warranty for my mattress? Q: Can I return my mattress if I'm not satisfied with it? Q: Do I need to keep my receipt for warranty purposes? Q: Does the warranty cover damage caused by pets? Q: Will the warranty cover normal wear and tear? In conclusion, our mattress warranty is designed to provide our customers with peace of mind and protect their investment in a quality mattress. We stand behind the quality of our products and want our customers to have the best possible sleep experience. If you have any further questions about our mattress warranty, please don't hesitate to contact us. We're happy to assist you in any way we can.City Furniture Mattress Warranty FAQs
A: No, we do not offer extended warranties for our mattresses. Our 10-year warranty is the longest and most comprehensive coverage available.
A: Our mattress warranty does not cover comfort preferences, so we do not offer returns for this reason. However, we do offer a 100-night comfort guarantee for our mattresses, allowing you to exchange your mattress for a different firmness level within the first 100 nights of purchase.
A: Yes, it's important to keep your receipt as proof of purchase for warranty claims.
A: Our mattress warranty does not cover damage caused by pets, as this is considered to be neglect or abuse.
A: No, our warranty does not cover normal wear and tear as this is expected over time. However, it does cover any defects or issues with the materials or construction of the mattress.